Sharon Needham
Mesa ,AZ
Summary
Motivated Patient Account Representative offering 20 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
10
10
years of professional experience
Work History
Senior Patient Account Representative
Clear Dermatology
11.2017 - Current
- Provided exceptional customer service, addressing patient concerns and explaining complex billing processes in a clear manner.
- Initiated thorough audits of past-due accounts to identify areas requiring immediate attention or potential writeoffs.
- Established protocols for effectively managing escalated disputes related to billing issues or claim denials ensuring satisfactory resolution.
- offering various payment plan options tailored to individual financial needs.
- Reduced aged accounts receivables by implementing effective follow-up strategies with patients and insurers.
- Posted payments and processed refunds.
Medical Biller
AZ Pain Doctors
06.2014 - 11.2017
- Delivered timely and accurate charge submissions.
- Reduced instances of denied claims, carefully reviewing and rectifying coding errors before submission.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Prepared billing statements for patients and verified correct diagnostic coding.
- updated on changes to medical billing codes and requirements.
Education
No Degree - Medical Coding
Rio Salado
Phx, AZ 01-2004
Skills
- Patient account management
- Insurance Verification
- Payment plan negotiation
- Medical coding knowledge
- Collections experience
- Follow-up skills
- Punctual and Hardworking
- Reliability
- Insurance verifying
- Medical insurance
- Insurance Authorizations
Timeline
Senior Patient Account Representative
Clear Dermatology
11.2017 - Current
Medical Biller
AZ Pain Doctors
06.2014 - 11.2017
No Degree - Medical Coding
Rio Salado
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