Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
Generic

Sharon Nelson

Summary

Motivated business professional bringing 24 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Owner

Fams Catering Inc,
04.2017 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Managed day-to-day business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Trained and motivated employees to perform daily business functions.

Correctional Officer Supervisor of Maintenance

NYC Department Of Correction
04.2015 - 10.2018
  • Keep an accurate computer data log of all maintenance supplies.
  • Ordering tools for all maintenance areas
  • Ensuring all tools were kept in a safe secure area unreachable by individuals.

Correctional Officer Supervisor of Mess Hall Staff

NYC Department Of Correction
06.1999 - 04.2015
  • Supervise civilian and inmate work staff
  • Streamline daily operations of the mess hall cooks and inmates through efficient work schedules that assured getting food to areas at the proper temperature and times was adhere to.
  • Ensure all cooking equipment is operable and clean
  • Instructed staff on proper use of cooking and cleaning equipment

Correctional Officer

N.Y.C. Department Of Correction
09.1995 - 10.2018
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.

Education

High School Diploma -

Charles Evan Hughes
New York, NY

Business Management And Education

City College of New York of The City University of New York, The
New York, NY

Skills

  • Business Management
  • Customer Relations
  • Small Business Operations
  • Conflict Resolution
  • Staff Training
  • Organizational Skills
  • Employee Training
  • Customer Service
  • Task Delegation
  • Coaching and Mentoring
  • Incident Response
  • Attention to Detail
  • Decision Making
  • Verbal and Written Communication
  • Business Launch
  • Labor Relations

Accomplishments

    Awarded Perfect Attendance by the NYC Department of Correction

    Plague of recognition for volunteering through out communities

Certification

Bartender certified 4/2022

Mediation certified 6/2022


Affiliations

  • Chocolate design
  • Event decor

References

References available upon request.

Timeline

Owner

Fams Catering Inc,
04.2017 - Current

Correctional Officer Supervisor of Maintenance

NYC Department Of Correction
04.2015 - 10.2018

Correctional Officer Supervisor of Mess Hall Staff

NYC Department Of Correction
06.1999 - 04.2015

Correctional Officer

N.Y.C. Department Of Correction
09.1995 - 10.2018

High School Diploma -

Charles Evan Hughes

Business Management And Education

City College of New York of The City University of New York, The

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