Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sharon Nelson

Brooklyn,NY

Summary

Professional healthcare manager prepared for Nurse Case Manager role. Strong focus on team collaboration and patient care. Reliable in adapting to changing needs and achieving results. Skilled in care coordination, medical assessment, and patient advocacy, with compassionate and patient-centered approach valued in healthcare.

Overview

11
11
years of professional experience

Work History

Nurse Case Manager

Hebrew Home
11.2015 - Current
  • Educated patients and caregivers on healthcare protocols and processes.
  • Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
  • Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
  • Applied critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.
  • Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
  • Promoted continuity of care by coordinating with healthcare providers, social workers, and family members in the development of discharge plans.
  • Educated patients on disease management techniques, empowering them to take control of their health and reduce complications.

Site Director

Center Light Health System
06.2014 - 03.2015
  • Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
  • Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
  • Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
  • Developed strategic plans for site growth, resulting in increased revenue and profitability.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

Education

Nursing

SUNY At Stony Brook
Stony Brook, NY
06-1983

Skills

  • Medication monitoring
  • Case evaluation
  • Clinical assessment
  • Care coordination
  • Care planning
  • Quality improvement
  • Patient counseling
  • Electronic recordkeeping
  • Case management
  • Policy adherence
  • Technology proficiency
  • Interdisciplinary collaboration
  • Community resource referrals
  • Patient care and education
  • Referral generation
  • Disease management
  • Care plan adjustment
  • RN case management
  • Palliative care
  • Discharge planning
  • Utilization review
  • Chronic disease management
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Compassionate and caring
  • Multitasking Abilities
  • Reliability
  • Critical thinking
  • Strong clinical judgment
  • Excellent communication
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Patient care assessment
  • Patient education
  • Diabetes management
  • Group and individual instruction
  • Patient advocacy
  • Professionalism
  • Documentation

Accomplishments

  • Supervised team of 40 staff members as Site Director.
  • Documented and resolved member's safety in the home resulting in the member being hospitalized and sent to Skilled Nursing Facility.

Timeline

Nurse Case Manager

Hebrew Home
11.2015 - Current

Site Director

Center Light Health System
06.2014 - 03.2015

Nursing

SUNY At Stony Brook

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Sharon Nelson