Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sharon Nesbitt

Fayetteville,AR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Medical Billing Specialist

Walmart Claims Services
01.2018 - Current
  • Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
  • Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
  • Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Located errors and promptly refiled rejected claims.
  • Adhered to established standards to safeguard patients' health information.
  • Responded to customer concerns and questions on daily basis.

Resolution Coordinator

Walmart
07.2016 - 01.2018
  • Improved customer satisfaction by addressing and resolving complaints in a timely and efficient manner.
  • Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
  • Provided exceptional service to clients by promptly addressing their concerns, resulting in increased customer retention rates.
  • Served as a subject matter expert in dispute resolution, providing guidance and training to new hires on best practices.
  • Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.

Education

Associate of Arts - Early Childhood Education

Porterville College
Porterville, CA
12.2001

Skills

  • Bill Payment
  • Claim Submission
  • Disability Claims Process
  • HIPAA Compliance
  • Software Proficiency
  • Conflict Resolution
  • Claims Review
  • Worker's Compensation Knowledge
  • Professionalism
  • Claims Processing
  • Adaptability
  • Decision Making

References

References available upon request.

Timeline

Medical Billing Specialist

Walmart Claims Services
01.2018 - Current

Resolution Coordinator

Walmart
07.2016 - 01.2018

Associate of Arts - Early Childhood Education

Porterville College

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Sharon Nesbitt