Sharon Nesbitt
Fayetteville,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Medical Billing Specialist
Walmart Claims Services
01.2018 - Current
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Adhered to established standards to safeguard patients' health information.
- Responded to customer concerns and questions on daily basis.
Resolution Coordinator
Walmart
07.2016 - 01.2018
- Improved customer satisfaction by addressing and resolving complaints in a timely and efficient manner.
- Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
- Provided exceptional service to clients by promptly addressing their concerns, resulting in increased customer retention rates.
- Served as a subject matter expert in dispute resolution, providing guidance and training to new hires on best practices.
- Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
Education
Associate of Arts - Early Childhood Education
Porterville College
Porterville, CA12.2001
Skills
- Bill Payment
- Claim Submission
- Disability Claims Process
- HIPAA Compliance
- Software Proficiency
- Conflict Resolution
- Claims Review
- Worker's Compensation Knowledge
- Professionalism
- Claims Processing
- Adaptability
- Decision Making
References
References available upon request.
Timeline
Medical Billing Specialist
Walmart Claims Services
01.2018 - Current
Resolution Coordinator
Walmart
07.2016 - 01.2018
Associate of Arts - Early Childhood Education
Porterville College
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