Sharon Nwacham
Richmond,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Traditional Food Restaurant
10.2022 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Customer Service Representative
Abula Restaurant
07.2020 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Government Bilingual High School
BUEA07.2019
Skills
- Sales Promotion
- Workflow Management
- Call Center Operations
- One Call Resolution
- Call Monitoring
- Adherence to High Customer Service Standards
- Time Management
- Employee Scheduling
Timeline
Customer Service Manager
Traditional Food Restaurant
10.2022 - Current
Customer Service Representative
Abula Restaurant
07.2020 - 05.2022
Government Bilingual High School
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