Sharon Oliver
Farmington,United States
Summary
Experience with Defense Logistics Agency in supply chain management and logistics with extensive experience and knowledge in supply and inventory management regulations, policies, and concepts. Well-rounded knowledge of lean process improvement, cradle to grave logistic and customer relationship management (CRM) techniques. I have excellent communication, interpersonal and teamwork skills, as well as full competency with Microsoft Office products. I am hard working, very dependable and skilled in multi-tasking/time management.
Overview
22
22
years of professional experience
Work History
Supervisor, General Supply Specialist
Defense Logistics Agency
Hill AFB, UT
11.2017 - Current
- Direct the operations of the Customer Support Team. Perform supervisory duties as the Section Chief, Inventory management Team, leading 12 employees. Coordinates, approve/disapproves leave requests ensuring manning. Responsible for the strict adherence to the time keeping policy and records retention schedules. Communicates the most current guidance regarding FPCON/HPCON levels. Evaluates employee performance and provides constructive feedback. Works directly with employees and provides insight/guidance to resolve conflicts. Works with employees individually to set goals, courses of action, and encourage development for advancement. Subject matter expert for material management functions. Provides expert level guidance for all material management functions in support of building 238/Power Systems and Composites. Plans, organizes and distributes workload to the Customer Support Specialist, Material Support Serves as a specialist and advisor in the development of detailed functional requirements and policies of customer support programs and operations. Perform assignments and resolve complex problems resulting from the application of new requisitions. Ensure accountable records of items received, stored and shipped by depot, are properly reported through Distribution Standard System (DSS). Monitor various distribution/quality performance indicators and perform in-depth research of major discrepancies determined as a result of delinquent backorders and denial. Provide advice and work in coordination with others within the organization to research problems, so that recommended corrective actions can be applied in a timely manner. Ability to analyze effectiveness and efficiency of programs when meeting suspense dates correcting issues that may arise. Perform assignment and resolve difficult problems.
- This is a federal job
- Attended and coordinated meetings (DREPI), conferences and video teleconferences when required to discuss issues and problems involving B-2, T-38, K-1 3 5, E-3, F-1 6 and F-1 5 weapon systems. Analyzed and independently resolved difficult issues and problems. Applied practical stock control and distribution principles and their relationships. Followed a variety of established policies, procedures and regulations, either local or DLA directed. Maintained required historical documentation for required length of time on each item managed. Applied computer skills to include building spreadsheets, and briefing charts. Accessed local server, read and sent electronic mail. Validated input data used in the requirements computation for item managed. Analyzed complex computational data for correctness as computed by database. Made adjustments to data when discrepancies occurred. Instrumental in the drafting of propose new recommendation for the DOD Performance Management and appraisal Program (DPMAP). Assisted the Deputy Commander of Ogden by reviewing the plan/template awards in the DPMAP regulation. By reviewing this policy and guide, will greatly the Defense Logistics Agency as a whole. Oversee various distribution/quality performance indicator and perform in-depth research of major discrepancies determined as a result of delinquent backorders and denial. Provide advice and work in coordination with others within the organization to research problem, so that recommended corrective actions can be applied in a timely manner. Ability to analyze effectiveness and efficiency of programs when meeting suspense dates correcting issues that may arise. Increase the overall stock effectiveness by increasing diligently working the Optimization Tool in my Shop Service Center (SSC), the impact was a 70% increase. Instrumental in the researching highly demand Uniphase for the Air Force. The Uniphase stock had been an issue since 2017, due to a Product Quality Deficient Report (PQDR) submitted by the source course of repair (SOR). The PQDR was closed in after the exhibit was investigated, repaired and returned to DLA stock by the manufacturer. Root cause was identified as porosity. Since Jan 2017, there has been no procurement actions, or release of frozen Uniphase stock, resulting in excessive next higher assembly ((NHA) carcasses awaiting parts (AWP). Researching and releasing the 137 assets were that were held up in (L) condition, valued over $870K. , resulted in a constantly review of the workload to enable the AF customer to have a steady workflow of assets.
Lead Inventory Management Specialist
Defense Logistics Agency
Hill AFB, UT
02.2016 - 11.2017
- This position is located at the Aviation Industrial Support Branch and facilitates and coordinates work among various lower graded positions that they manage within the Branch. The primary purpose of this position is to provide a single Defense Logistics Agency (DLA) face to the industrial customer on a wide range of issues involving both DLA and non-DLA managed items and to ensure the timely processing of customer orders and customer access to product, account and order information. The position is located at DLA Aviation Industrial Support Sites. The Customer Support Specialist (CSS) provides tailored customer support, maintains customer data, responds to customer inquiries and initiates calls to customers on a wide variety of topics. They monitor backorder status reports and personally resolve, or help lower grade employees resolve problem actions not meeting customer requirements investigate coordinate and release Sales Orders that inhibit flow through automated systemsq and apply DLA expedite policy and other operating procedures to expedite the actions within supply chains. The CSS coordinates the research and tracking of Stock Transfer Orders (STOs) replenishment actions to facilitate resolution of backorders or takes action to expedite delinquent contracts having an impact on unfulfilled orders using established policies/guidance. They also serve as lead POC for all backorders associated with mission capable (MICAP) requirements and awaiting parts program (AWP) backorder management. To avoid work stoppages caused by unfulfilled orders the CSS assures lateral support is provided to inter-service activities and maintains cross-agency relationships so items are available when needed. They also fill orders for material loans during periods of peak workload. When faced with long lead times or emergency requirements, CSSs coordinate with appropriate service representatives to identify alternative sources of supply, respond to customer requests, and provide advice regarding changes to sales orders as needed. They review and submit packages for emergency purchases when a local source has been identified for potential procurement, create and route requisition needs for material requiring local manufacture, and local purchase and part number requests to service points of contact. The CSS contacts industrial customers to facilitate the resolution of complex and/or widespread customer problems/issues; follows-up to ensure supply and product quality discrepancies are completely/accurately resolved; and, whenever possible, advise customers on how to avoid the recurrence of such problems. They inform customers of new and existing DLA and non-DLA services and capabilities, established material management policies and procedures and any anticipated changes. The CSS works on order exceptions including those preventing the release of material. They create or respond to Customer Relationship Management (CRM) service tickets, monitor ticket workload, and analyze/research aging tickets to identify and resolve problems. The CSS collects, evaluates, and summarizes performance data pertaining to specific agency program goals and objectives and those of customers; leads forums and meetings to communicate ideas and solicit feedback toward improving business/customer support operations; prepares briefing materials including background information, recommendations, statistical data, charts and graphs; writes detailed reports concerning the status of their assignments and issues/problems identified in the course of performing the work; and, as assigned, develops segments of larger study reports containing concise findings and practical recommendations. The CSS assists in the resolution of discrepancies and problems through coordination with Key Storage and Distribution personnel for DIFM/DOTM and turn-in of material associated with customer backorders. This position may require access to the customer.s ordering system (e.g., D035K at Air Force sites). The customer.s system access requires non-critical/sensitive (NCS) clearance. Additionally, the host facility in which this job is resident may require NCS clearance for facility access.
- This is a federal job
- Supervisor: Lynn Taylor (385-591-5208) Okay to contact this Supervisor: Yes
Administrative Support Assistant- National Veterans Wheelchair Games
VHA Salt Lake City
Salt Lake City, UT
06.2015 - 02.2016
- Performs daily operational work tasks to ensure efficient and smooth operation and execution of tasks in conjunction with the NVWG program. Prepares correspondence, formulation and preparation of assignment guides, schedules, essential meetings, policies, and all other necessary correspondences. Works collaboratively with the Medical Center Directors office, Local Organizing Committee (LOC)Chair, LOC Vice Chairpersons, and the VA Central Office, National Veterans Wheelchair Games and Paralyzed Veterans of America leadership teams with all local planning, coordinating, and evaluations of actions required to execute the NVWG. Carries out and implements administrative functions related to specific tasks, meetings, information, and other pertinent input, as requested. Develops schedules to meet local event needs and requirements. Monitors and ensure smooth operation and resolution of issues related to administrative systems consistent with NVWG policies and action plans. Serves as regulatory authority and point of contact for administrative procedures to the support over 41 local subcommittees, other government entities, stakeholder organizations. Documents and tracks LOC subcommittees, plans, activities and progress in attaining necessary milestones. Works with LOC Chair with coordination and integration of local and national community sponsors, volunteers and other associations supporting the NVWG's activities and events. Ensures preparation and accuracy of all reports for submission to the local Medical Center Director and National Veterans Wheelchair Games Director utilizing established templates and procedures. Carries out daily administrative procedures necessary to plan, develop and execute the local budget including, travel, supplies, contracts, equipment and other general operating expenses while providing oversight. Develops administrative techniques to document data summaries pertaining to obligations, expense narrative information, and quantitative budgetary data for use in preparing budget estimates. Prepares reports concerning the status of funds, expenses, and obligations as required by the National Veterans Wheelchair Games and the Local Medical Center leadership. Analyzes and compares obligations and expenditures and identifies conditions of over or under obligation of funds. Makes recommendations for budgetary adjustments to support unanticipated changes in program operations and/or funding. Follows VA, NVSP&SE, and NVWG policies regarding fund allocations. Develops local contract procurement packages, and serves as the Contracting Officer Representative (COR) for local NVWG contracts. Facilitates the coordination of event logistics within local Medical Center, Office of National Veterans Sports Programs and Special Events (NVSP&SE) and NVWG policies, manuals, program templates, and regulations. Works with the NVWG LOC Chair, NVWG Leadership and NVWG event chairpersons in gathering and analyzing event and plan data necessary to execute the NVWG. Executes administrative approaches to all the NVWG committees and personnel for acquiring resources to include personnel, administrative, logistics (e.g., accommodations, transportation, meals, communications, security, medical support), public affairs (e.g., memorabilia development, printing, hospitality, VIP Functions, media relations and daily newsletter), and ceremonies (e.g., Welcome Reception, awards, and Opening/Closing ceremonies) for participants of the Program; and, integrates them into the Local plan(s). Assists in execution of local and national programmatic policies, plans, and procedures for the effective and successful execution of the Games produced in the local area. Provides administrative support to the comprehensive plan to coordinate staff, volunteers, etc to execute and evaluate the NVWG activities and milestones. Provides updates and brief to senior management regarding status, tasks accomplished, and briefs the Medical Center Director, LOC Chair, National Veterans Wheelchair Games Director and Paralyzed Veterans of America leadership on logistics plans and operating procedures. The incumbent communication is critical to the Programs operations. Coordinates with national, local, public and private agencies and serves as a secondary liaison on behalf of the LOC Chair and Directors office. Assists in the application of established administrative approaches to NVWG event subcommittees resources to procure venues, supplies, services, equipment, etc. Collaborates with a wide variety of organizations including the local community, sponsors, committee, local governmental officials, venue operators, transit authorities and all other agencies involved with the NVWG through meetings, phone conversations and email conferences.
- This is a federal job
- Supervisor: Curtis Innis (801-582-1565 1576) Okay to contact this Supervisor: Yes
Executive Assistant
NAI-Special Operation Recruiting Battalion
Fort Bragg, NC
01.2013 - 02.2014
- Managed organizational calendars with complete commitment authority for scheduling. Due to the demanding travel schedule of the recruiting staff, executed scheduling with maximum efficiency and meticulous attention to detail. Made final commitment for appointments, conferences, or attendance at official functions based on personal knowledge of the staff's schedule, obligations and desires. Dealt effectively with higher, lateral, and subordinate headquarters/activities in programming and coordinating long-range calendars. Utilizing the Defense Travel Management Travel System (DTMS), made travel arrangements for recruit staff and served as approving official for all remaining staff in the organization. Prepared itineraries and worked closely with commands, installations or civilian communities to be visited by recruiters. Assured that recruiters had the necessary information papers, read ahead documents, and trip books required for recruitment trips. Received and personally handled official and semi-official correspondence for staff often of a sensitive and confidential nature. Composed and prepared responses for signature in accordance with known policies and wishes and knowledge of mission and programs. Answered inquiries and made referrals as appropriate answering substantive questions based on extensive knowledge of the recruitment mission and programs. Received, reviewed, analyzed and managed special project and program assignments. Independently developed plans of action, processes and recommended solutions. Monitored and analyzed program/project progress, recommending changes based on analysis. Reviewed, tracked and coordinated suspended task assignments and managed timeline requirements to completion. Established and maintained office files and directives of interest to the executive staff. As the organization's logistics coordinator, maintained equipment, materials and supply management functions including GPC Program for all purchases of supplies and property. Performed a variety of budgetary and administrative functions in implementing the organization's budgetary program, policies, and procedures. Responsible for performing, administering, and advising on work involving various plans of operations that includes the formulation of budget estimates, planning, development, and review of fund requirements to support plans and operating programs, the presentation of budget estimates, the execution of the approved budget, and the exercise of management controls over the obligation and expenditure of funds. Determined support plan to meet established requirements for recruiting operations. Monitored expenditures providing timely summary data to senior personnel. Working with Resource Management and other budget officials, provided senior staff with annual budget analysis to establish and budget for TDY, training, personnel pay, awards, requisition/purchase of supplies and equipment. Performed re-programming of funding as required for optimal mission accomplishment.
Administrative Assistant Manager
43rd Logistics Readiness Squadron
Pope Air Field, NC
09.2010 - 08.2012
- Managed and coordinated a Command Support section involving 250 military and civilian personal information files, government travel cards, deployment status, in-processing and out-processing, personnel evaluation system, and decoration programs. Ensured proper travel provisions of all military personnel, Imagery Analysis Workstations, Department of Defense, and Air Force directive guidelines as appointed Unit Travel Card approving official. Led weekly briefings for logistics/operation executives on personnel accountability and mission readiness. Created and maintained office file plan and documentation in accordance with Air Force standards. Maintained files related to different correspondence, directive, instructions and other publications. Monitored suspense files to ensure actions are completed in a timely manner and returned to the Commander or requesting agency. Performed the duties of filing, purging, and maintenance records. Utilized computers for word processing, spreadsheet and database management, web based research. Provided office automation support work ranging from typing, proof reading and editing documents. Prepared and processed administrative support actions relating to unit programs. Ensured personnel properly and successfully out-processed unit from retirements, transfers or separations. Organized administrative processing of Enlisted and Officer Enlisted Performance Reports, awards and decorations. Ensured inbound newcomers have all the contact information for the unit and are in processed into the unit. Assisted newcomers in setting up an email account and connecting with the network. Performed various Commander Support Staff functions. Created, updated and maintained correspondence for supervisor and Commander. Answered phone calls and interacted with or directed customers on a routine basis. Received and distributed incoming and outgoing mail to correct work sections. Created, submitted and helped to process temporary duty, school, MPA/RPA orders/modifications for members using AROWS-R. Helped members to complete and turn in travel vouchers along with correct forms and orders for pay. Scheduled and signed in members using UTAPS. Provided assistance, guidance, and work to resolve and finalize pertinent actions and issues. Provided and maintained required forms and keep an accountability of those forms. Maintained and supplied required report output from MILPDS i.e. Alpha Rosters, UMPR rosters, EPR shells.
- This is a federal job
Superintendent of Quality Assurance
43rd Logistics Readiness Squadron
Fort Bragg, NC
04.2008 - 04.2010
- Planned, coordinated, and supervised the daily operations of the material management section of a Logistics Readiness Squadron, as well as a subordinate staff of approximately 40 personnel. Maintained accountability for the customer service, quality control, quality assurance, and overall efficiency of the material management section. Managed the daily integration of transportation and supply functions to ensure the maximum overall readiness of the air base. Strategically coordinated and planned daily movement activities of supply chain management and distribution schedules by establishing and maintaining policies, procedures, mission objectives, and organizational staff management procedures necessary to ensure complete mission success both orally and in writing. Provided total workflow distribution tables directly to personnel for a wide range of vehicle operations, cargo movement, and administrative issues as well as directives in an advisory capacity on all material management business. Developed job inventory for Material Management 2S0X1 career field as the Commander's Subject Matter Expert (SME). Conducted surveillance inspections on supply functions to verify and validate policy compliance throughout the Squadron. Collected, compiled and submitted data for logistics reports. Analyzed and resolved special-interest issues according to standard operating procedures. Archived over 90,000 annual supply transactions on a data storage system. Conducted inventory counts, inspected and evaluated inventory management activities. Assessed condition of received property and conducted shelf-life inspections of stock. Achieved 100% real-time inventory accuracy of C-1 7/C-5 MRSP kits, valued in excess of $45 million within 14 days resulting in recovery of $6.2 million of misplaced funds. Ensured complete compliance of the section with all regulations and guidelines as well as operating procedures by all subordinate personnel. Established metric and analysis systems for units managed to assess efficiency and effectiveness. Identified any necessary needs for change in organization priorities and implemented actions to facilitate determined changes which ultimately increased productivity and efficiency. Developed, implemented, and adhered to an annual operating budget. Reviewed work and tasks of subordinate personnel for strict adherence to regulatory compliance, and validation of all directives and government needs. Received problems and concerns from personnel and provided viable solutions and decisions to rectify all deficient operations. Reviewed, approved, denied, and authorized all personnel training objectives to ensure appropriate use of training resources. Advised staff regarding policies, procedures, and directives of higher level management and headquarters. Completed performance appraisals for subordinate staff to evaluate and recommend courses of action for all work performed and recommend appropriate awards in recognition of accomplishments. Applied all Equal Employment Opportunity (EEO) principles and requirements to all personnel management actions and decisions, and ensured personnel were treated in a manner free of discrimination by maintaining a zero tolerance workplace. Researched and determined recommended changes in organization priorities and implemented corrective actions, and followed-up to ensure execution of recommended changes. Developed, coordinated, and implemented peacetime and contingency traffic management plans, programs, policies, and procedures utilizing transportation management system techniques relative to the preparation and movement of ammunition, equipment, supplies, vehicles, and ground transportation of personnel by commercial and military air, motor, water, and rail travel systems. Established operating procedures and controls to ensure the availability of cost effective, efficient transportation in support of the USAF mission and programs as defined by the Major Air Command (MAJCOM and HQ USAF). Coordinated all customs operations affecting base activities under the terms of the U.S. Customs Code, Status of Forces Agreements, and all related directives. Performed staff and supervisory management functions. Provided key leadership and support to personnel to ensure a solid, efficient team that can perform above expectation without compromising quality control and assurance of work performed for eight separate departments. Played a vital role in overall operational management, tasking assignment, and supervision of directed objectives, completion, and quality assurance inspections to ensure the highest level of proficiency throughout the Squadron.
Secretary/Bookkeeper
Public School of County
Lumberton, NC
02.2004 - 06.2005
- Assist in the preparation of grant requests and contracts. Track and acknowledge incoming grants, follow-up with funders as needed, and create interim and post-project reports. Create and manage budget spreadsheets and compile post-project summaries. Manage projects as assigned and ensure that work is consistent with the policies, procedures, and the standards of the organization. When executing grant writing assignments, work directly with project managers to research and write grants to fund programs and services. Generate proposals for unique projects and programs as identified by the PEP Grant Program Manager. Work with prospect research software to generate prospects, target appropriate ask amounts, and prioritize and evaluate prospects for foundation and government grants. Interact closely with Finance Officer for accurate, timely reporting of fiduciary responsibilities for funding received. Create yearly development plan in conjunction with the PEP Grant Program Manager to identify all programs and services and determine sponsorship and grant opportunities. Submit yearly state and local government funding requests. Ensure compliance of all grant deliverables and generate interim and final reports for funders as required by contracts. Oversee all aspects of general office coordination. Maintain office calendar to coordinate work flow and meetings. Maintain confidentiality in all aspects of student, staff and school information. Monitor and assist with maintenance of the organization's website. Interact with teachers, vendors and visitors. Answer telephones and transfer to appropriate staff member. Open, sort and distribute incoming correspondence, including faxes and email. Sign for and distribute UPS/FedEx or similarly delivered packages. Prepare responses to correspondence containing routine inquiries. Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing. File and retrieve organizational documents, records and reports. Coordinate, organize and maintain records for staff. Coordinate and direct office services, such as records, budget preparation. Create and modify documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, database and/or other presentation software such as Microsoft Office, QuickBooks, AS400 Financial Software and other programs. Compile data and prepare papers for consideration and presentation to the Board of Education, staff and Community Partners. Set up and coordinate meetings and conferences. Prepare agendas and make arrangements for committee, Board or other meetings. Attend Board, committee meetings or other meetings as requested in order to record minutes. Compile, transcribe and distribute minutes of meetings. Make travel arrangements for staff, board and volunteers. Collect and maintain inventory of office equipment and supplies.
- Supervisor: Nick Baffora 891 0-374-0460 Okay to contact this Supervisor: Yes
Education
Management, Military Studies II, Journeyman, Apprentice, Staff Development, Physical Education, Craftsman, Leadership, Management Communications, Art Appreciation, General Psychology, Computer Essentials, Biology, American History I, Basic Mathematical Fundamentals, English Composition, Earth Science, Sociology
Columbia Southern University
Orange Beach, AL, United StatesSkills
- Lean process improvement
- Logistic management
- Customer relationship management (CRM)
- Communication skills
- Interpersonal skills
- Teamwork skills
- Microsoft Office
- Multi-tasking
- Time management
Experience
9+ years of work experience with Defense Logistics Agency in supply chain management and logistics with extensive experience and knowledge in supply and inventory management regulations, policies, and concepts.
Personal Information
- Gender: Female
- Availability: Permanent, Full-time, Shift work, Intermittent, Multiple Schedules
Languages
English
Full Professional
Timeline
Supervisor, General Supply Specialist
Defense Logistics Agency
11.2017 - Current
Lead Inventory Management Specialist
Defense Logistics Agency
02.2016 - 11.2017
Administrative Support Assistant- National Veterans Wheelchair Games
VHA Salt Lake City
06.2015 - 02.2016
Executive Assistant
NAI-Special Operation Recruiting Battalion
01.2013 - 02.2014
Administrative Assistant Manager
43rd Logistics Readiness Squadron
09.2010 - 08.2012
Superintendent of Quality Assurance
43rd Logistics Readiness Squadron
04.2008 - 04.2010
Secretary/Bookkeeper
Public School of County
02.2004 - 06.2005
Management, Military Studies II, Journeyman, Apprentice, Staff Development, Physical Education, Craftsman, Leadership, Management Communications, Art Appreciation, General Psychology, Computer Essentials, Biology, American History I, Basic Mathematical Fundamentals, English Composition, Earth Science, Sociology
Columbia Southern University