Sharon Ollie
Des Moines,IA
Summary
History of successfully planning, delivering and assessing Title paperwork. Compliant with Title 1 guidelines and knowledgeable about a wide range of successful strategies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Also am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Title Specialist
Copart Inc
03.2012 - 06.2023
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Contacted Iowa Motor Vehicle Department to determine status of pending titles.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Examined and verified 400 plus titles weekly
Claims Processing Specialist
Nationwide Insurance Company
06.2006 - 03.2012
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Identified and reported potential fraud or abuse related to claims to protect system's integrity.
- Checked documentation for accuracy and validity on updated systems.
Claims Adjuster
Nationwide Insurance Company
01.2003 - 06.2006
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Managed over 50 customer calls per day
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Documented all investigation activity and presented reports to management.
- Substantiated legitimate claims and denied unjustified claims.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Researched claims and incident information to deliver solutions and resolve problems.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Examined claims forms and other records to determine insurance coverage
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability
- Prepared summaries of damage, payments, and policy coverage
- Researched and analyzed policy contracts to verify proper payment of claims
- Verified insurance claims and determined fair amount for settlement
Education
No Degree - Human Services
Walden University
Minneapolis, MN04.2016
High School Diploma -
North High School
Des Moines, IA05.1993
Skills
- Communications Strategies
- Vehicle Auctions
- Parenting Education
- Student Support
- Data Integrity
- Organizational Systems
- Office Meetings
- Business Correspondence
- Outbound Calls
- Documentation Review
- Title Processing
- Data Communications
- Workflow Processes
- Title Examination
Timeline
Title Specialist
Copart Inc
03.2012 - 06.2023
Claims Processing Specialist
Nationwide Insurance Company
06.2006 - 03.2012
Claims Adjuster
Nationwide Insurance Company
01.2003 - 06.2006
No Degree - Human Services
Walden University
High School Diploma -
North High School
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