Sharon O'Quinn

Store Manager

Faraday's Kitchen Store

06.2005 - Current

Oversaw all aspects of store operations from launch to growth, partnering with owners to open the business and contributing to over 800% revenue growth since inception.
Directed the administrative management of a robust cooking school program, coordinating 20–25 chefs, scheduling classes, developing curriculum, managing supplies, and ensuring smooth execution in a commercial kitchen.
Created and administered a children’s summer cooking camp, handling curriculum design, instructor hiring and onboarding, daily logistics, and operational oversight.
Managed staff administration by hiring, training, scheduling, and supervising up to 12 team members, ensuring consistent performance and customer service excellence.
Wrote, edited, and published over 1,500 newsletters as part of marketing operations—planning content calendars, coordinating with promotions, and maintaining twice-weekly distribution.
Maintained pricing and inventory accuracy, updating systems and signage regularly to ensure compliance and minimize discrepancies.
Managed e-commerce content and logistics, updating the online store with accurate listings, writing detailed product descriptions, and ensuring stock availability and categorization.
Oversaw customer database administration, maintaining a 33,000+ contact loyalty program, generating data insights to guide customer engagement strategies.
Resolved escalated customer issues, documenting complaints, processing returns or adjustments, and following up to ensure retention.
Handled full-cycle Accounts Payable duties (2022–present), including invoice matching, damage claim reporting, vendor communication, and on-time payment processing.