Sharon Palo
Las Vegas,NV
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Refreshment Center Coordinator
The Venetian/Palazzo
Las Vegas, USA
09.2021 - Current
- Manage daily operations of the refreshment center in alignment with departmental and resort goals
- Oversee product inventory, restocking, rotation, and sanitation standards.
- Assign daily workloads, monitor attendance, and manage scheduling.
- Support guest satisfaction through prompt service, responding to last-minute requests, and maintaining product quality.
- Collaborate with facilities and IT to coordinate work orders and equipment repairs.
- Research and handle inventory discrepancies and account disputes.
- Participate in department quarterly awards, deep cleaning projects, and market testing of new products
Refreshment Center Attendant
The Venetian/Palazzo
Las Vegas, USA
10.2015 - 09.2021
- Maintained assigned mini bars fully stocked, rotated, and in compliance with safety and sanitation standards
- Assisted guests with questions and resolved concerns with professionalism
- Uphold accuracy in product tracking and reporting, contributing to efficient department operations
Housekeeper
The Venetian/Palazzo
Las Vegas, USA
07.2013 - 10.2015
- Delivered five-star service while maintaining guest suites according to priority and cleanliness standards
- Monitored sanitation, organization, and safety throughout assigned areas
Bank Branch Manager
Unity Bank, Inc.
Pampanga, Philippines
05.2009 - 05.2012
- Managed daily branch operations and ensured compliance with banking regulations.
- Supervised staff performance and provided training for professional development.
- Developed and implemented customer service strategies to enhance client satisfaction.
Bank Teller
Unity Bank, Inc.
Pampanga, Philippines
03.2005 - 05.2009
- Assisted customers with deposits, withdrawals and payments.
- Resolved inquiries, discrepancies, and service concerns.
- Maintained accurate cash drawers and balanced transaction daily.
- Processed, recorded, and stored transaction information with confidentiality.
Education
Bachelor of Science - Hotel and Restaurant Management
Emilio Aguinaldo College
Manila, Philippines 06.1993 - 04.1997
Skills
- Leadership & Team Management
- Guest Service Excellence
- Strong organizational and multitasking ability
- Inventory Management & Cost Controls
- Scheduling & Staff Development
- Proficiency in Microsoft Office, Ariba, Bartech, BOT, Kronos & LMS
- Problem Solving & Conflict Resolution
Timeline
Refreshment Center Coordinator
The Venetian/Palazzo
09.2021 - Current
Refreshment Center Attendant
The Venetian/Palazzo
10.2015 - 09.2021
Housekeeper
The Venetian/Palazzo
07.2013 - 10.2015
Bank Branch Manager
Unity Bank, Inc.
05.2009 - 05.2012
Bank Teller
Unity Bank, Inc.
03.2005 - 05.2009
Bachelor of Science - Hotel and Restaurant Management
Emilio Aguinaldo College
06.1993 - 04.1997