Sharon Pamba
Waldorf,MD
Summary
Disciplined security professional experienced in enforcing safety protocols, protecting property and monitoring suspicious activity.
Possesses excellent communication and customer service skills. Dedicated to providing safe and secure environments for clients and employees.
Reliable individual experienced in providing care to children of all ages. Passionate about nurturing and developing children, providing a safe and stimulating environment and engaging in activities that support the learning and development of children.
Possesses excellent communication skills and strong ability to multitask and prioritize tasks.
Passionate candidate possessing exceptional interpersonal and communication skills. Experienced in providing both physical and emotional support to patients. Dedicated to providing patient-centered care and ensuring their safety and well-being.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Washington, DC
01.2022 - 08.2023
- Maintained a secure and inviting atmosphere by professionally greeting all visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Certified Nursing Assistant
DC HEALTHCARE INC
Washington DC
10.2019 - 10.2023
- Assist clients with daily personal tasks
- Encourage client engagement in social networks and communities
- Works with residents, families, and others to ensure that residents are at appropriate levels of care
- Performed housekeeping tasks, such as making beds and changing linens, and maintain a clean and sanitary area.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Documented patient information and care activities in electronic health record.
Babysitting
Family Business
Washington, DC
04.2019 - 12.2021
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Helped children complete homework assignments and school projects.
- Promoted language development skills through reading and storytelling.
- Transported children to and from activities using personal or family vehicle.
- Identified warning signs of emotional and developmental problems in children.
Restaurant Hostess/ Server
Swahili Village Bar And Restaurant
Beltsville, MD
02.2022 - 11.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Server
The Continent Dc
Washington DC
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Bachelor Of Nursing - Nursing
Chamberlain College of Nursing
Tysons Corner, VADiploma -
North Point High School
Waldorf, MD05.2018
Skills
- Hard-working
- Problem Solving
- Attention to details
- Child Development
- Law Enforcement Background
- Patient-Focused Care
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Team collaboration
- Direct patient care
- Safe food handling
- Sales techniques
Certification
- Licensed security officer
- CNA - Certified Nursing Assistant
Timeline
Server
The Continent Dc
06.2024 - Current
Restaurant Hostess/ Server
Swahili Village Bar And Restaurant
02.2022 - 11.2024
Security Officer
Allied Universal Security Services
01.2022 - 08.2023
Certified Nursing Assistant
DC HEALTHCARE INC
10.2019 - 10.2023
Babysitting
Family Business
04.2019 - 12.2021
Bachelor Of Nursing - Nursing
Chamberlain College of Nursing
Diploma -
North Point High School