Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Patterson

Hampton,GA

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 24 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Results-driven customer service with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Creative Business Owner with exceptional background spent in [Industry].customer service Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Results-driven customer service bringing 15+ years of experience airline industryoperations. Focused on boosting team productivity and increasing profits by proactively managing and improving operations. Proficient in overseeing accounting, compliance and records management.

Overview

62
62
years of professional experience

Work History

Owner/Operator

The Hair Doctors Salon
Saginaw, MI
09.1977 - 07.2022
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Aligned branding initiatives and sales strategies with client goals.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.

Customer Service Representative

Delta Airline
Atlanta, GA
09.2002 - 09.2019
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Real Estate

Memphis School of Real Estate
Memphis, TN

Associate of Arts - General Studies

Delta College
Bay City, MI
04.1977

Cosmetology Education

M.J. Murphy Beauty College
Saginaw, MI
09.1976

Skills

  • Goal Setting
  • Decision Making
  • Training Management
  • Program Optimization
  • Performance Assessment
  • Policy Development and Enforcement
  • Employee Motivation
  • Supplier Monitoring
  • Team Leadership
  • Finance and Accounting Oversight
  • Budget Control
  • Recruitment and Hiring
  • Staff Scheduling
  • Cost Reduction
  • Problem Anticipation and Resolution
  • Originality and Creativity
  • Mathematical Calculation and Reasoning
  • Assignment Delegation
  • Verbal and Written Communication
  • Quality Assurance
  • Focus and Follow-Through
  • Multitasking and Prioritization
  • Customer Relations
  • Materials Planning and Logistics
  • Inventory Tracking and Management
  • Desktops, Laptops and Mobile Devices

Timeline

Customer Service Representative

Delta Airline
09.2002 - 09.2019

Owner/Operator

The Hair Doctors Salon
09.1977 - 07.2022

Real Estate

Memphis School of Real Estate

Associate of Arts - General Studies

Delta College

Cosmetology Education

M.J. Murphy Beauty College
Sharon Patterson