Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Sharon Pearson

Brooklyn,NY

Summary

Detail-oriented professional with a proven track record in fast-paced settings offering expertise in completing various administrative and logistical tasks, and staff and customer service support. Organized, punctual, and capable of handling multiple projects simultaneously with a high degree of accuracy while working alone or as part of a team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Emerald Coast Constructors, Inc.
02.2023 - 06.2023
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.
  • Managed department budgets and generated financial reports for management review.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail for corporate records.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually developed and assisted with the implementation of strategies to streamline daily operations, communications with clients, recordkeeping, and data entry.

Lead Key Holder

Plato's Closet
08.2020 - 05.2021
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Consistently met sales targets through enthusiastically engaging with customers to build long-term rapport and better recommend complementary purchases.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Customer Service Representative

Southeastern Grocers
05.2017 - 11.2019
  • Maintained customer satisfaction by actively listening to customer needs, leveraging extensive knowledge of products and services, and resolving concerns efficiently.
  • Monitored and maintained cash drawers in multiple checkout stations, and kept daily detailed records for inventory management.
  • Promptly answered multi-line phone system to avoid on-hold wait times, delivered messages to staff, and greeted visitors.

Assistant Manager

By You Tea & Creamery
11.2018 - 08.2019
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored day-to-day operations to meet performance, quality, and service expectations.
  • Evaluated employees and conveyed constructive feedback to improve skills in a way that increases both employee performance and job satisfaction, strengthening engagement.
  • Used industry expertise, customer service skills, and analytical nature to address problems head-on and implement successful corrective actions.

Education

High School Diploma -

Pensacola State College
Pensacola, FL
05.2021

Skills

  • Microsoft Outlook, Word, PowerPoint, and Excel
  • Quickbooks/Bookkeeping
  • Invoice Processing
  • Data Entry
  • Expense Reporting
  • Social Media Management
  • American Sign Language, Spanish, and German speaker with limited working proficiency

Certification

  • CPR, First Aid, and AED Certifications (2019)
  • Florida Notary Public (2023)

Additional Information

Small Business Owner (05/2022-present)

  • Successfully created a cleaning business servicing NYC; this included demonstrating skillful time management, holding myself to unparalleled standards of quality for my clients, and taking initiative to master every aspect of running my business.

Timeline

Administrative Assistant

Emerald Coast Constructors, Inc.
02.2023 - 06.2023

Lead Key Holder

Plato's Closet
08.2020 - 05.2021

Assistant Manager

By You Tea & Creamery
11.2018 - 08.2019

Customer Service Representative

Southeastern Grocers
05.2017 - 11.2019

High School Diploma -

Pensacola State College

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Sharon Pearson