Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Peterson

Deltona,FL

Summary

Dynamic leader with a proven track record at Sailormen, enhancing operational efficiency and customer satisfaction. Skilled in budget management and team building, I excel in fostering employee development and implementing performance improvements. Leveraging outstanding communication and collaboration abilities, I drive significant advancements in service and efficiency, embodying a confident approach to achieving business objectives. Upbeat regional operations manager with positive approach and rational method of thinking. Excellent communication skills paired. Well-versed in recruiting employees, identifying new, lucrative business opportunities, and suggesting corrective services. Organized and strategic professional offering several-years of experience in field.

Overview

37
37
years of professional experience

Work History

District Operations Manager

Sailormen
Orlando, FL
06.2000 - Current
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Analyzed performance metrics to identify areas for improvement and implement necessary changes.
  • Organized monthly meetings with store managers to review progress towards established goals.
  • Monitored store budgets regularly to ensure financial objectives were met or exceeded.
  • Managed the day-to-day operations of multiple stores within the district, including staffing, customer service, inventory management, budgeting, and sales goals.
  • Resolved customer complaints promptly and professionally in accordance with company policies.
  • Oversaw the recruitment process for new employees in the district, including interviewing, hiring, training, and onboarding.
  • Reviewed and monitored district performance metrics on a regular basis to identify areas for improvement.
  • Developed and implemented operational policies and procedures to ensure efficient district operations.

Restaurant General Manager

Popeyes
06.1988 - 09.2000
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.

Education

High School Diploma -

Jefferson High School
Lafayette, IN

Skills

  • Operational Efficiency
  • Budgets
  • Inventory Tracking and Management
  • Outstanding communication skills
  • Teamwork and collaboration
  • Customer Service Management
  • Performance improvements
  • Staff hiring
  • P&L Management
  • Employee Development
  • Management Team Building
  • Operational efficiency
  • Safety protocol
  • Compliance management
  • Key performance indicators
  • Supervisory role background

Timeline

District Operations Manager

Sailormen
06.2000 - Current

Restaurant General Manager

Popeyes
06.1988 - 09.2000

High School Diploma -

Jefferson High School

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Sharon Peterson