Sharon Peterson
Deltona,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
36
36
years of professional experience
Work History
Regional Operations Manager
Sailormen
06.2000 - Current
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
Restaurant General Manager
Popeyes
06.1988 - 09.2000
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Education
High School Diploma -
Jefferson High School
Lafayette, INSkills
- Operational Efficiency
- Inventory Tracking and Management
- Outstanding communication skills
- Teamwork and Collaboration
- Customer Service Management
- Performance Improvements
- Staff hiring
- P&L Management
- Employee Development
- Management Team Building
Timeline
Regional Operations Manager
Sailormen
06.2000 - Current
Restaurant General Manager
Popeyes
06.1988 - 09.2000
High School Diploma -
Jefferson High School
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