Sharon Pinnock
Brooklyn,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Healthcare Risk Management Research Assistant
NY Presbyterian Hospital
10.2022 - Current
- Log and track subpoenas accepted to the healthcare legal unit
- Assist the attorneys and claim representatives in retrieving documents and records needed to litigate cases brought against the hospital, doctors, and its employees
- Locate past employees who are involved or played a part in cases being litigated
- Working in a highbred remote position
- Working completely independently and being able to manage a vast workload
- Working on various applications which makes working remotely more efficient.
Travel Agent / Administrative Assistant / Outside Agent
WorldTime Travel & Tours
08.2004 - Current
- Arrange travel for business and vacation customers, determine customers’ needs and preferences, such as schedules and costs
- Plan and arrange tour packages, excursions, and day trips, find fare and schedule information, and calculate total travel costs
- Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions
- Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas
- Give advice about local weather conditions, customs, and attractions
- Make alternative booking arrangements if changes arise before or during the trip
- Answer all the calls and transfer them to the appropriate staff
- Perform some normal clerical duties such as faxing, reviewing, emailing and editing of some important documents and most importantly keeping all the records intact
- Assist with the reconciliation of weekly and monthly reports.
Unit Clerk
NY Presbyterian Hospital
03.2018 - 10.2022
- As the lead unit clerk for my shift and unit, I oversee creating the daily communication link between unit managers, charge nurses, unit clerks, patient placement, and the emergency department for pediatrics
- This chat facilitates all movement of patients who will be admitted, transferred, and discharged for the day
- Working in an extremely busy pediatric department, I manage over 300 admissions and transfer discharges per month
- I order transportation for patients going for procedures, transfers, and discharges for said patients across the hospital
- Responsible for training new employees and introducing them to the onboarding experience
- Provide clerical support for the doctors and nurses of the unit to foster a cohesive workflow
- Proficiency in office skills, including the use of computers and the ability to multitask and prioritize the workload
- Strong verbal and written interpersonal communication skills to communicate effectively with patients and their families, and with other members of the health care team
- Knowledge of fundamental nursing assistant practices
- Answer all the calls and transfer them to the appropriate staff
- Perform some normal clerical duties such as faxing, reviewing, emailing, and editing of some important documents and most importantly keeping all the records intact
- Assist with the reconciliation of weekly and monthly reports.
Owner / Manager
T & P Travel Inc.
12.1999 - 07.2011
- Managed an office of 3 full-time staff and collaborated with 10 independent sales contractors to provide ticketing services
- Utilized various marketing strategies to attract potential business and clients
- Handled day-to-day office management functions including accounts payable and receivables and processed various weekly sales reports
- Monitored monthly budget expenses and variances to track progress and determine trends, and conducted annual reviews and reports to determine the profitability of the business.
Education
Health Information Management -
State University of New York Polytechnic Institute
Utica, NYUndeclared Major -
New York City College of Technology
Brooklyn, NYBachelor of Science in Health Care Administration -
Long Island University, C.W. Post Campus
Brookville, NYAssociate in applied science in Health Care Management -
Katherine Gibbs School
Melville, NYSkills
- Teamwork and Collaboration
- Microsoft Office
- Time Management
- Problem-Solving
Reading, cooking, history, and gardening.
I love to read period-piece mystery novels and books with the setting in the South in the 20th century. Italian and seafood are my specialties. I enjoy trying new recipes and inviting friends and family over to try them with me. Videos on YouTube about history are my favorites. I am interested in events and people of different countries and eras. The information I gain makes terrific talking points at dinner parties and get-togethers. Gardening relaxes me, I love to see things grow and to know that I can eat or enjoy what I planted.
Timeline
Healthcare Risk Management Research Assistant
NY Presbyterian Hospital
10.2022 - Current
Unit Clerk
NY Presbyterian Hospital
03.2018 - 10.2022
Travel Agent / Administrative Assistant / Outside Agent
WorldTime Travel & Tours
08.2004 - Current
Owner / Manager
T & P Travel Inc.
12.1999 - 07.2011
Health Information Management -
State University of New York Polytechnic Institute
Undeclared Major -
New York City College of Technology
Bachelor of Science in Health Care Administration -
Long Island University, C.W. Post Campus
Associate in applied science in Health Care Management -
Katherine Gibbs School