Sharon Pond
Belleview,FL
Summary
Responsive Team Leader with a strong sales background and a motivational style. Delivers business success through effective training, problem-solving, and strategic planning. Maintained a positive atmosphere by leveraging strong communication skills and fostering excellent guest relations.
Overview
6
6
years of professional experience
Work History
Frontend Team Lead
Walmart
Leesburg, FL
11.2022 - Current
- Leads front-end team to improve customer service and efficiency.
- Assists in developing strategies to enhance customer experience and satisfaction.
- Manages customer complaints and rectified issues to complete satisfaction.
- Trains new team members on operational procedures and customer interactions.
- Provides feedback and support to team members for continuous improvement.
- Mentors employees in management of complicated sales, complex issues and difficult customers.
- Coordinates schedules and tasks to ensure smooth front-end operations.
- Organizes and works with management to update schedules to optimize coverage for expected customer demands.
- Delegates work to employees based on shift requirements, individual strengths and unique training.
- Monitors daily operations to maintain compliance with company policies.
- Assists with recruitment efforts by conducting interviews, evaluating candidates' skillset.
- Manages opening and closing procedures by reconciling sales records and cash transactions.
Cashier
Walmart
The Villages, Florida
12.2020 - 11.2022
- Processed customer transactions efficiently at a fast-paced retail environment.
- Assisted customers with product inquiries and provided recommendations.
- Maintained clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and gift card transactions accurately and securely.
- Trained new cashiers on register systems and customer service protocols.
- Resolved customer complaints promptly to enhance satisfaction levels.
Patient Care Technician
Ocala Health and Rehab
Ocala, Florida
08.2020 - 10.2020
- Provided direct patient care and support in daily activities.
- Assisted nursing staff with medical procedures and patient monitoring.
- Maintained cleanliness and organization of patient rooms and equipment.
Education
Lake Weir High School
Ocala, FloridaCertified Nurse Assistant - Certified Nursing Assistant
Marion Technical College
Ocala, Florida 10.2020 - 12.2020
Skills
- Front-end development
- User interface design
- Code review practices
- Payment integration
- Customer service
- Transaction management
- Process improvement
- Team leadership
- Staff supervision
- Employee mentoring
- Team building
- Onboarding processes
- Effective planning
- Time management
- Problem solving
- Effective communication
- Listening skills
- Conflict resolution
- Customer relationship management
- Cash handling accuracy
Timeline
Frontend Team Lead
Walmart
11.2022 - Current
Cashier
Walmart
12.2020 - 11.2022
Certified Nurse Assistant - Certified Nursing Assistant
Marion Technical College
10.2020 - 12.2020
Patient Care Technician
Ocala Health and Rehab
08.2020 - 10.2020
Lake Weir High School