Sharon purdy
glensfalls,NY
Summary
Dynamic professional with extensive experience in visitor management at Glens Falls Hospital, enhancing lobby security through effective protocols. Proven ability to resolve guest issues swiftly, ensuring satisfaction. Skilled in visitor management systems and adept at multitasking, contributing to a seamless experience in high-pressure environments.
Professional with experience in front-desk operations and guest relations, ready to excel in this role. Skilled in multi-line phone systems, scheduling, and visitor management. Known for teamwork, adaptability, and delivering reliable results. Strong communication, problem-solving, and organizational skills.
Overview
34
34
years of professional experience
Work History
Visitor Management
Glens Falls Hospital
09.2018 - 07.2025
- Enhanced lobby security by implementing strict visitor management procedures.
- Assisted with visitor management by verifying identification and issuing temporary passes.
Rt Cleaner
North Country Janitoral
02.2013 - 09.2018
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Front Desk Clerk
Ramada INN
07.1999 - 07.2009
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Cleaner
ACC College
09.2008 - 06.2009
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
Front Desk Agent
Howard Johnson Hotel
03.1991 - 11.1992
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High School Diploma -
Danbury Highschool
Danbury CT06-1986
Skills
- Visitor management protocols
- Visitor management procedures
- Visitor management
- Visitor management systems
Languages
English
Professional Working
Timeline
Visitor Management
Glens Falls Hospital
09.2018 - 07.2025
Rt Cleaner
North Country Janitoral
02.2013 - 09.2018
Cleaner
ACC College
09.2008 - 06.2009
Front Desk Clerk
Ramada INN
07.1999 - 07.2009
Front Desk Agent
Howard Johnson Hotel
03.1991 - 11.1992
High School Diploma -
Danbury Highschool
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