Sharon Putnam
Mandeville,LA
Overview
11
11
years of professional experience
Work History
Assistant Director of Rooms
Viceroy Snowmass
Snowmass Village, Colorado
08.2024 - Current
- Oversees the overall day to day operations of the Rooms Department including Guest Services and Housekeeping
- Works with all departments to ensure guest had a flawless experience
- Including VIP guest, groups and long term guest
- Including all aspects from Arrival to departure
- Train and mentor departmental managers and help them grow
- Responsible for the budget, labor and overall purchasing of the Rooms Department
- On the lead team to build out Opera Cloud, Owner management and assist with the development of the Cirque tower
Director of Front Office
Viceroy Snowmass
Snowmass Village, Colorado
08.2021 - 08.2024
- Oversees the overall operations of the Guest Services Department including Valet, Bell, Concierge, Front Desk and PBX
- Works with all departments to ensure guest had a flawless experience
- Including VIP guest, groups and long term guest
- Including all aspects from Arrival to departure
- Trained all new front office staff members and implanted several new processes for the department
- Responsible for the budget and schedule of the Guest Services Department
- Taskforce at Sugar Beach, San Fransico and Santa Monica to assist with Front Office
- On the lead team to build out Opera Cloud, Owner management system and assist with the development of the Cirque tower
Guest Services Manager
Viceroy Snowmass
Snowmass Village, Colorado
11.2020 - 08.2021
- Manager on Duty during AM, PM, and Overnight shifts for the entire property
- Oversaw the daily operations of the Guest Services Department including Valet, Bell, Concierge, Front Desk and PBX
- Completed departmental schedules for the Front Office based on occupancy and staffing levels
Assistant Director of Housekeeping
Omni Hotels & Resorts
New York City, NY
03.2020 - 06.2020
- Supervised daily operations including employee performance, preventive maintenance, and safety
- Processed daily room inspections and monthly linen inventory reports for 399 room-hotel
- Completed scheduling, training, and monitor performance for the department
SDDP Director of Housekeeping
Omni Hotels & Resorts
Washington, D.C.
04.2019 - 01.2020
- Completed Omni Hotels and Resorts Self Directed Development Program for Director of Housekeeping role including room inspections, uniform inventory, preventative maintenance project coordination, inventory management, vendor selection, and request for proposal process
Guest Services Manager
Omni Hotels & Resorts
02.2018 - 03.2020
- Successfully converted from Epitome to Opera PMS, including new trainings and roll out to the property
- Hired, managed, developed, and trained 35+ staff, while establishing and monitoring goals, and conducted performance reviews
- Attended monthly P&L reviews and analyzed GL expenditures
- Completed all inventory and purchasing of hotel collateral and supplies for the Front Office Department
- Executed weekly Front Office Department schedules including Managers, Supervisors, Front Desk Agents, Bellmen, Doormen, Concierge, and PBX Operators
- Implemented several new processes and incentives to increase overall guest satisfaction scores
- Managed departmental Payroll and budgets each month
- Developed and implanted upsell program for the entire front office department
Assistant Front Office Manager
Omni Hotels & Resorts
01.2016 - 02.2018
- Named Manager of the third quarter in 2017 out of over 35 managers
- Reviewed all day-to-day operations of the Front Office Department in an 836-room hotel
- Manager on Duty during AM, PM, and Overnight shifts for the entire property
- Communicated with Housekeeping and other departments to ensure all guest issues were handled successfully
- Completed Front Desk tasks to include scheduling, conducting monthly meetings, completing expense reports and monitoring labor
- Introduced new operational incentives to increase company loyalty and reduce employee turnover
Task Force Front Office & Housekeeping
Omni Hotels & Resorts
01.2015 - 02.2020
- Omni Berkshire (New York City, NY) Taskforce as Assistant Director of Housekeeping and Assistant Director of Front Office at 399-room hotel
- Omni Houston (Houston, TX) - Taskforce as Assistant Front Office Manager and Assistant Director of Housekeeping for 378-room hotel
- Omni Bedford Springs Resort (Bedford, PA) - Taskforce Housekeeping Manager for 216-room hotel
- Omni Mount Washington Resort (Bretton Woods, NH) - Taskforce Front Office Manager for 200-room hotel
Rooms Division Leader in Development
Omni Hotels & Resorts
New Orleans, LA
12.2014 - 12.2015
- Completed Omni's Manager in Training Program which allowed me to train in all aspects of the Rooms Division for 345-room hotel including Front Office and Housekeeping departments
- Acted as Manger on Duty for Front Office which included running all daily manager reports, guest issues, and supervising staff
- Worked with Front Desk and Housekeeping to ensure all guest requests were promptly resolved
- Completed daily boards, monthly linen inventory, room inspections and special projects in the Housekeeping department
Recreation Internship Attendant
Omni Hotels & Resorts
Fernandina Beach, FL
05.2014 - 12.2014
- Conducted inventory, stocking, and merchandising to track supplies and placed orders
- Assisted guests with recreation activities including Kid’s Camp, Mini Golf, Pool Activities, Bike Rental and Golf Carts
- Planned and executed corporate and resort wide events to include beach bond fires, scavenger hunts, holiday events, and weekly resort activities
Timeline
Assistant Director of Rooms
Viceroy Snowmass
08.2024 - Current
Director of Front Office
Viceroy Snowmass
08.2021 - 08.2024
Guest Services Manager
Viceroy Snowmass
11.2020 - 08.2021
Assistant Director of Housekeeping
Omni Hotels & Resorts
03.2020 - 06.2020
SDDP Director of Housekeeping
Omni Hotels & Resorts
04.2019 - 01.2020
Guest Services Manager
Omni Hotels & Resorts
02.2018 - 03.2020
Assistant Front Office Manager
Omni Hotels & Resorts
01.2016 - 02.2018
Task Force Front Office & Housekeeping
Omni Hotels & Resorts
01.2015 - 02.2020
Rooms Division Leader in Development
Omni Hotels & Resorts
12.2014 - 12.2015
Recreation Internship Attendant
Omni Hotels & Resorts
05.2014 - 12.2014
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