Sharon Puttick
Fayetteville,NC
Summary
Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong leadership, teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Overview
13
13
years of professional experience
Work History
HVAC Instructor
Fayetteville Technical Community College
10.2024 - Current
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
Self Employed
RX AirC
08.2019 - Current
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
HVAC Instructor
Miller-Motte College
03.2023 - 08.2024
- Improved student performance by defining clear goals and communicating performance metrics.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Promoted classroom safety, collaboration, and best practices.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
HVAC Technician
Comfort First Heating and Cooling
09.2020 - 03.2023
- Recommended appropriate upgrades to clients' existing systems, resulting in increased energy efficiency and cost savings.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Traveled to job sites for both scheduled and emergency appointments.
HVAC Technician
AC Man Heating and Air
04.2020 - 08.2020
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Calibrated equipment to achieve maximum efficiency.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
Server
Mash House Brewing Company
01.2018 - 03.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Bartender
Luigi's Italian Chophouse and Bar
02.2012 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
Associate of Science - A/C, Heating, And Refrigeration Technology
Fayetteville Technical Community College
Fayetteville, NC07-2021
Associate of Science - Accounting
Fayetteville Technical Community College
Fayetteville, NC12-2012
Skills
- Exceptional customer service
- Cash Handling
- Professional Appearance
- Order Accuracy
- Strong Work Ethic
- Guest Engagement
- Sales expertise
- Leadership
Timeline
HVAC Instructor
Fayetteville Technical Community College
10.2024 - Current
HVAC Instructor
Miller-Motte College
03.2023 - 08.2024
HVAC Technician
Comfort First Heating and Cooling
09.2020 - 03.2023
HVAC Technician
AC Man Heating and Air
04.2020 - 08.2020
Self Employed
RX AirC
08.2019 - Current
Server
Mash House Brewing Company
01.2018 - 03.2020
Bartender
Luigi's Italian Chophouse and Bar
02.2012 - 01.2018
Associate of Science - A/C, Heating, And Refrigeration Technology
Fayetteville Technical Community College
Associate of Science - Accounting
Fayetteville Technical Community College
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