SHARON RAGUSIN
Summary
Organized Business Office Manager with over 8 years of experience within the Senior Living field. Prioritize projects and multitask effectively to achieve project goals. Extremely methodical and a detail-oriented team player with a true passion for serving others to the best of my abilities. Offering these skills and strong work ethic, as well as my integrity, (always a rule follower) and possessing the strong will to work effectively with any co-worker. I rely on my Faith, as well as procedures, and strive to take care of those that I serve as if they were my family, handling any issues or emergencies with quiet strength and compassion, and respecting their privacy at all times
Overview
11
11
years of professional experience
Work History
Executive Director
The Fairways Of Ironhorse
11.2020 - Current
- Worked closely with my staff to maintain a healthy and comfortable environment while maintaining a strong connection with corporate and the owners of the company ensuring that all rules and regulations are being followed
- Built strong relationships with residents as well as their families with an open door policy at all times and made myself available when issues would arise concerning their loved one
- Set organizational goals and held weekly meetings with the other directors confirming we are all heading in the same direction to provide our residents the best possible care as well as creating a fun and stimulating environment
- Handled all payroll issues including the hiring and training of new employees
- I was responsible for the billing process for our residents. I would review their statements and would take the deposits to the bank.
- Enforced company rules and regulations and worked closely with the directors in my building; reviewing their processes and assisting them in their individual areas to enhance the lives of the residents
Business Office Manager
The Fairways Of Ironhorse
03.2019 - 11.2020
- Oversaw office inventory, including ordering supplies, stocking and shipment receiving
- Review incoming mail, code any invoices and send them out for payment
- Answer phones and handle various resident issues, providing concierge services
- Manage our front desk 'member services team', handling any concerns or issues they may be having, fill out accident reports, and coordinate the weekly schedule
- Review time cards for all (non-exempt) employees in our Kronos system
- Perform daily check-in procedure for our residents, assist when necessary, calling an ambulance in emergencies
- Print the monthly statements for our residents, handle all rent checks received, enter them into the system and deposit to the bank.
Concierge
12.2012 - 03.2019
Education
Certification For Massage -
Advanced School of Massage Therapy
High School Diploma -
East Aurora High School
06.1985
Skills
- Policy and Procedure Modification
- Training and Development for new hires
- Scheduling
- Staff Management for front desk team
- Making the bank deposits each month
- File and Data Retrieval Systems
- Spreadsheets
- Team Leadership/Alerting staff to upcoming meetings
- Invoicing and Billing
- Filing any documents received for residents
- Account Reconciliation for residents monthly statements
- Customer Service /Concierge for our residents
- Office Supply Ordering
- Reconciliation for all PCard charges for the various departments Held accountable for adhering to the limitations of each departments individual budgets and the allocation of all charges to the correct department and ensuring the billing codes are correct
City
KS
Zip
66221
Street
Overland Park
Timeline
Executive Director
The Fairways Of Ironhorse
11.2020 - Current
Business Office Manager
The Fairways Of Ironhorse
03.2019 - 11.2020
Concierge
12.2012 - 03.2019
Certification For Massage -
Advanced School of Massage Therapy
High School Diploma -
East Aurora High School
Similar Profiles
Maci HazelMaci Hazel
Dining Services Employee at The Fairways Of IronhorseDining Services Employee at The Fairways Of Ironhorse
Wyatt RaymondWyatt Raymond
Railroad Track Laborer at Ironhorse Railroad ContractorsRailroad Track Laborer at Ironhorse Railroad Contractors
Joshua LeBlancJoshua LeBlanc
Asset Recovery Specialist at Ironhorse FundingAsset Recovery Specialist at Ironhorse Funding
Joy ThompsonJoy Thompson
Executive Director at Court Appointed Special Advocates of Mesa CountyExecutive Director at Court Appointed Special Advocates of Mesa County
Mathew MontelongoMathew Montelongo
Executive Director at Northwest YMCAExecutive Director at Northwest YMCA