Sharon Ramos
Belle Isle
Summary
Accomplished Supervisor and Instructor at JetBlue, enhancing team productivity and customer satisfaction through innovative training programs and effective problem-solving. Excelled in staff development and project management, mentoring employees towards career growth. Demonstrated a goal-oriented approach with a focus on achieving organizational objectives through improved communication and leadership.
Overview
13
13
years of professional experience
Work History
Supervisor, Inflight Training
JetBlue
06.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Instructor, Inflight Training
JetBlue
01.2012 - 06.2021
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
- Promoted classroom safety, collaboration, and best practices.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UT11.2023
Bachelor of Arts - Cognitive Psychology
Thomas Edison State University
Trenton, NJ12.2021
Skills
- Training and mentoring
- Goal-Oriented
- Employee Motivation
- Complex Problem-Solving
- Staff Development
- Project Management
Languages
Spanish
Native or Bilingual
Timeline
Supervisor, Inflight Training
JetBlue
06.2021 - Current
Instructor, Inflight Training
JetBlue
01.2012 - 06.2021
Master of Science - Management And Leadership
Western Governors University
Bachelor of Arts - Cognitive Psychology
Thomas Edison State University
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