Hi, I’m
Sharon Ramsey
Mesa,AZ
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at The Home Depot Inc and other leading companies. Excelled in creating positive customer experiences, enhancing team collaboration, and streamlining processes for efficiency. Skilled in handling high-stress situations and adept at time management, consistently improving customer satisfaction and loyalty.
Overview
6
years of professional experience
Work History
The Home Depot Inc
Sales Associate
02.2020 - 12.2023
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Goodwill of Northern and Central Arizona
Merchandising Associate
01.2023 - 07.2023
Job overview
- Improved product visibility by creating eye-catching merchandise displays.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
IQOR/Verizon
Customer Service Representative
03.2019 - 10.2019
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
HPOne
Customer Service Representative
08.2018 - 02.2019
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Centene, Superior Health Services
Customer Account Associate
09.2017 - 01.2018
Job overview
- Streamlined account management processes for improved efficiency and productivity.
- Maintained detailed records of customer interactions, facilitating effective follow-up communication when necessary.
- Serviced high volume of calls while providing excellent customer service.
- Collaborated with cross-functional teams to address customer concerns and deliver tailored solutions.
Education
Arizona State UniversityTempe, AZ
Bachelor of Arts from Art Education
San Joaquin Valley CollegeVisalia, CA
Medical Office Administration from Medical Office Administration
09-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Reliable and punctual
- Exceptional customer service
- Flexible schedule
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Increased productivity [number]% by implementing several process improvements.
Numerous excellent customer service awards, going above and beyond to resolve issues
Received seven awards for extraordinary customer service from The Home Depot.
Cultivated customer relationships with high increase in return business.
Utilized personal social skills to promote repeat business.
During my employment at Centene, I handled high-volume of calls requiring immediate resolutions for mental health medications. Many of the customers were agitated and upset. One call lasted two hours because the customer was out of medication and threatened suicide, There was no escalation, and I resolved the issue by guaranteeing the medication was ordered (by speaking with physician) and would be available too the customer the next day.
Timeline
Merchandising Associate
Goodwill of Northern and Central Arizona
01.2023 - 07.2023
Sales Associate
The Home Depot Inc
02.2020 - 12.2023
Customer Service Representative
IQOR/Verizon
03.2019 - 10.2019
Customer Service Representative
HPOne
08.2018 - 02.2019
Customer Account Associate
Centene, Superior Health Services
09.2017 - 01.2018
Arizona State University
Bachelor of Arts from Art Education
San Joaquin Valley College
Medical Office Administration from Medical Office Administration
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