Summary
Overview
Work History
Skills
References
References
Timeline
Generic

Sharon R. Detgen

Katy,TX

Summary

Dynamic operations leader with a proven track record at Accurate Group, LLC, driving process improvements and enhancing profitability. Expert in vendor management and regulatory compliance, successfully reduced operational errors to under 2%. Adept at cross-functional team coordination, fostering collaboration to achieve strategic goals and elevate organizational performance.

Overview

29
29
years of professional experience

Work History

SVP, National Director

Accurate Group, LLC
Houston, TX
07.2015 - Current
  • Accountable for all Operations in Texas, National Commercial and National Closing & NotaryWorks, our Signing Services group. From Sales to Policy, Audits and Compliance, Billing and Collections
  • Lead Group of 50+ employees
  • Implemented change to improve both productivity and profitability
  • Streamline processes that include, but are not limited to, Vendor Management/open order, Curative, Title Production, Customer Service, Closing and Policy Issuance
  • Work with Sales to diversify, introduce and implement new product lines
  • Managed relationships with external partners, vendors, and stakeholders to ensure successful collaborations.
  • Negotiated contracts with suppliers while ensuring competitive pricing structures.
  • Developed new policies and procedures to increase efficiency in all departments.
  • Ensured compliance with applicable laws, regulations, policies, and procedures.
  • Maintained a comprehensive understanding of trends within the industry landscape.
  • Identified potential risks and developed contingency plans accordingly.
  • Facilitated communication between internal teams by organizing monthly meetings and seminars.
  • Provided strategic guidance to executive team on operational decisions and initiatives.
  • Conducted regular reviews of business operations, identified areas for improvement, and proposed solutions.
  • Directed annual budgeting process and oversaw financial performance of departmental operations.
  • Created plans to improve customer service standards throughout the organization.
  • Analyzed data from marketing campaigns to determine best practices for future efforts.
  • Established key performance indicators to track progress against organizational objectives.
  • Collaborated with senior management on long-term planning initiatives that aligned with corporate goals.
  • Recruited, trained, mentored, and evaluated staff members in order to optimize their effectiveness.
  • Evaluated current systems and processes to identify opportunities for streamlining operations.
  • Developed and implemented strategies for expanding the organization's market reach.
  • Led cross-functional teams in the implementation of innovative projects across multiple divisions.
  • Assisted in developing strategic partnerships with other organizations within the industry.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Turned low-performing department into success after carefully implementing effective restructuring plan.
  • Delivered regular organizational performance reports to executive team and board of directors.
  • Built top-performing teams by training in areas of expertise and through effective coaching and mentoring.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Drove revenue by cultivating successful client relations.
  • Ensured compliance with applicable federal laws, regulations, policies, procedures, standards and guidelines.

Production Center Manager

First American Title
Houston, TX
03.2011 - 07.2015
  • Process Improvement, Production/Title Compliance
  • Oversee three US and multiple global central processing units to conduct production, service and policies of all title products in licensed counties for the State of Texas.
  • Reduced staff of over 50 by 40% within 4 years while simultaneously improving customer turn-around times from 85% of product in 3 days to 83% of product in 24 hours while maintaining equivalent order volumes and quality standards.
  • Achieved #1 position in meeting Service Level Agreements out of all Centralized Processing Units in the Country for the year 2013.

Vice President – National Operations

Corporate Settlement Solutions, LLC (CSS)
North Olmsted, OH
02.2010 - 03.2011
  • Assist in the expansion of the corporate office traditional title located in Michigan to a National Settlement Services company offering Flood, Valuation Products, Equity, Refinance and Purchase products, as well as closing services.
  • Design products, specs, pricing and workflows for all product lines.
  • Oversee daily operations of both on shore and off shore staff on all product lines.
  • Accountable for the preparation, implementation and success of the branch operation’s budget.
  • Successfully worked with IT team to develop a national system to handle all product s in a timely manner.

Regional Operations Director, VP, Manager

First American Title
Cleveland, OH
03.1996 - 02.2010
  • Work with sales staff and customers to price and develop new or existing products, implement workflows and provide superb service.
  • Work with legal staff to review customer Proposals and Service Agreements.
  • Implement and ensure compliance with the business model.
  • Oversee operating budget in partnership with the financial controller.
  • Implement philosophies and directives in the facility particularly with respect to continuous improvement activities.
  • Ensure objective measurement systems are installed in the business and used to manage the organization effectively.
  • Orchestrate the pace and process of change to maintain operating effectiveness.
  • Participates in the development of company/site policies and procedures.
  • Install and maintain a standardized documentation system with provisions for change control to ensure the processing of products is consistent and of high quality.
  • Provide on a monthly basis over 80,000 quality insured and uninsured title products through out the US, VI and Puerto Rico to customers, First American Agents and Direct offices in a timely efficient manner.
  • Oversee daily operations managing a staff of over 130 employees.
  • Work with overseas operation to minimize onshore operations by 90%, while maintaining an error rate of less than 5% nationally.
  • Analyze workflows and processes for efficiencies, reorganizing and restructuring where/when applicable.
  • Outline, implement and maintain goals and quotas for all employees.
  • Successfully moved 45% of our title production to a “disaster recovery” site off-shore within 120 days.
  • Successfully integrated 2500+ “Search Package” units per mo. from FAT Agents.
  • Effectively worked with National Sales to increase monthly units to over 100k per month.
  • Competently reduced error ratios from less than 5% to less than 2% nationally.
  • Reduced staff by over 10% with increased off-shoring of production functions.
  • Successfully and simultaneously closed, consolidated and integrated 12 branch locations of First American Equity Loan Services, Inc. and the Cleveland location of First American National Lender’s Advantage and formed the National Title Production Center (NTPC).

Skills

  • Operational management
  • Vendor management
  • Contract negotiation
  • Regulatory compliance
  • Process improvement
  • Financial analysis
  • Risk assessment
  • Budgeting
  • Process improvements
  • Policies and procedures
  • Organizational development
  • Cross-functional team coordination

References

Available upon request

References

References available upon request.

Timeline

SVP, National Director

Accurate Group, LLC
07.2015 - Current

Production Center Manager

First American Title
03.2011 - 07.2015

Vice President – National Operations

Corporate Settlement Solutions, LLC (CSS)
02.2010 - 03.2011

Regional Operations Director, VP, Manager

First American Title
03.1996 - 02.2010

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Sharon R. Detgen