SHARON REILLY
Minneola,FL
Summary
Looking for an opportunity where I can use my customer service and organizational skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
HUEY MAGOOG'S
11.2020 - 10.2023
- Staffing, scheduling, training, payroll, and managing employees.
- Guest relations, customer service, and customer relations.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
- Set high standards for meeting goals and ensuring ongoing proper food safety and hygiene policies are followed.
ASSISTANT MANAGER
WINGSTOP
05.2018 - 02.2020
- Open/Closing.
- Inventory.
- Interviewing.
- Telephone sales calls, customer service, and assisted kitchen when needed with prep and other duties.
- Assisted in BOH duties when needed.
ASSISTANT MANAGER
BURGER KING
05.2015 - 05.2018
- Overall control of the restaurant is under my general manager.
- Training team.
- Hiring team.
- Inventory
- Scheduling
- Customer Relations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Observed and monitored equipment stayed in working order.
SHIFT MANAGER
TACOBELL
08.2012 - 01.2018
- Open/close of restaurant.
- Cash handling.
- Training
- Production Line.
- Inventory
- Completed daily duties accurately and efficiently.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
B.S. - BUSINESS / HUMAN RESOURCES MANAGEMENT
AMERICAN INTERCONTINENTAL UNIVERSITY
Online10-2027
Skills
- Supervisory
- Purchasing
- Operations Management
- Scheduling
- Merchandising
- Microsoft Excel, Word
- Purchasing and planning
- POS
- Financial administration
- Time management
- Employee training
- Communication and relationship building
- Labor Control
- Coaching
- Leader
- Inventory Safety
- Customer Service/Relations
- Interpersonal Communication
- Decision-making
- Safety assurance
- Teamwork
- Marketing
- High volume
Certification
- SerSafe
Timeline
GENERAL MANAGER
HUEY MAGOOG'S
11.2020 - 10.2023
ASSISTANT MANAGER
WINGSTOP
05.2018 - 02.2020
ASSISTANT MANAGER
BURGER KING
05.2015 - 05.2018
SHIFT MANAGER
TACOBELL
08.2012 - 01.2018
B.S. - BUSINESS / HUMAN RESOURCES MANAGEMENT
AMERICAN INTERCONTINENTAL UNIVERSITY
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