SHARON REITZ
Shawnee,KS
Summary
Detail-oriented Management Professional with a strong background in customer service and resource management. Adept at leading and collaborating with cross-functional teams in Customer Service Management, Business Administration, and Counseling. Skilled in developing and implementing plans to enhance business operations through effective customer service and resource planning, driving organizational growth. Known for achieving success through a results-focused approach, flexibility, adaptability, innovative thinking, execution excellence, and unwavering commitment to follow-through.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bakery Experience Manager/Baker Boss
Mclains Bakery and Market
10.2023 - Current
- Align company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Reduce process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborate with team members to complete tasks and maintain smooth running of bakery.
- Develop new recipes to expand bakery's offerings and attract new customers.
- Enhance bakery's reputation for quality by consistently producing high-standard baked goods.
- Train new employees company wide on bakery methods and procedures.
- Foster open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Establish strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conduct regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Streamline communication channels for increased efficiency and better overall customer satisfaction.
- Collaborate with cross-functional teams to optimize service offerings and drive business growth and consistency of product.
Business Development Manager/Research and Development
Tippin's Gourmet Pies LLC
01.2019 - 2023
- Foster strong relationships with customers, vendors, and internal teams including QA/Food Safety, logistics, procurement, and plant management within a food manufacturing setting.
- Successfully manage and execute new product development and product improvement initiatives.
- Regularly travel to participate in customer product presentations, food shows, and market tours to stay up-to-date with current trends and consumer needs.
- Continuously collaborate with cross-functional teams to ensure product quality, regulatory compliance, and customer satisfaction.
Food Service Manager
Archdiocese of KCK/Holy Spirit Catholic School
01.2014 - 01.2019
- Maintained compliance with National School Lunch Program policies and procedures for food safety, sanitation, and quality in accordance with Federal and State Regulations.
- Hired, managed, and trained employees.
- Procured products, tracked production levels, meal counts, and supply costs. Cultivated strong vendor relationships.
- Inspected preparation and storage equipment daily to assess function and maintain performance for cost-effective and safe operation.
- Controlled labor and inventory costs through a working manager's perspective resulting in thousands in savings.
- Created and managed an annual budget.
Cake Decorator/Customer Service
Whole Foods Market
01.2013 - 01.2014
- Produced in-house products to daily par levels and special-order cake orders.
- Monitored product quality for freshness and proper rotation.
- Followed all duties in accordance with team and store SOP's, including following Evergreen requirements.
Pastry/Bakery Manager
Dean and Deluca
01.2011 - 01.2013
- Hired, scheduled, and trained 15 employees to maintain the best possible customer service to guests.
- Standardized existing recipes with current Dean and Deluca management enabling simplified inventory and ordering procedures to reduce waste and maintain budget.
- Developed fun, exciting, and trending cakes, pastries, and displays daily.
- Performed daily P&L tracking and used in daily motivation program for employees.
Education
Associate of Arts -
New England Culinary Institute At Essex
Essex Junction, VT09-1994
Kansas State University
Manhattan, KSHigh School Diploma - undefined
Manhattan High School
Manhattan, KS01.1990
Skills
- Inventory management and ordering
- Adaptability and flexibility in a fast-paced environment
- Attention to detail and precision in pastry and baking techniques
- Excellent communication skills with team members in all departments, customers, and vendors
- Recipe development and menu planning
- Team management and leadership, training and development
- Budgeting and cost control
- Brand representation
Certification
- NATIONAL REGISTRY OF FOOD SAFETY PROFESSIONALS
- FOOD SAFETY MANAGER
- 2020 - 2025
Timeline
Bakery Experience Manager/Baker Boss
Mclains Bakery and Market
10.2023 - Current
Business Development Manager/Research and Development
Tippin's Gourmet Pies LLC
01.2019 - 2023
Food Service Manager
Archdiocese of KCK/Holy Spirit Catholic School
01.2014 - 01.2019
Cake Decorator/Customer Service
Whole Foods Market
01.2013 - 01.2014
Pastry/Bakery Manager
Dean and Deluca
01.2011 - 01.2013
High School Diploma - undefined
Manhattan High School
Associate of Arts -
New England Culinary Institute At Essex
Kansas State University
Similar Profiles
Aaron WootersAaron Wooters
Bike Builder at McLains CycleBike Builder at McLains Cycle
Shabnam FedawiShabnam Fedawi
Cashier and Manager at Sana Market and BakeryCashier and Manager at Sana Market and Bakery
Edward AboyounEdward Aboyoun
Deli Manager at D’ Amico and Sons Italian Market & BakeryDeli Manager at D’ Amico and Sons Italian Market & Bakery
Gearard BrownGearard Brown
Tire Technician at Tire TownTire Technician at Tire Town
Eliana SmithEliana Smith
Correctional Officer at Lansing Correctional FacilityCorrectional Officer at Lansing Correctional Facility