Sharon Rich
Sneads Ferry,NC
Summary
Highly motivated sales associate with extensive customer service and sales experience. Skilled in analyzing client needs and recommending tailored insurance solutions. Office kept the highest retention ratio for the region during my 22 year tenure with Allstate Insurance Company.
Overview
36
36
years of professional experience
Work History
Customer Care Manager
Red Door Homes
01.2021 - 06.2023
- Directly supervised and coordinated activities of field technicians and administrative support workers.
- Organized daily workflow and processed new claims.
- Created customer support strategies to increase customer retention.
Agency Coordinator
Cape Fear Valley Health System
03.2014 - 12.2020
- Coordinated recruitment of medical staff.
- Held orientation for incoming workers.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Met with leadership weekly for upcoming positions to be filled.
Claims Coordinator
Cape Fear Valley Health System
09.2011 - 03.2014
- Updated existing policies and company records to reflect changes requested by policyholders and insurance company representatives. related documents, and company records
- Completed weekly payroll for all open claimants.
- Update company records to reflect changes requested by claimants.
- Communicated with bill review, internal and external departments.
Access Representative
Cape Fear Valley Health System
11.2009 - 09.2011
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Agent / Office Manager
Allstate Insurance Company
06.1987 - 08.2009
- Quoted and wrote life, property, casualty, health, automotive, or other types of insurance
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed office operations.
- Created, maintained and updated filing systems for paper and electronic documents.
Education
Coursework - Accounting, Microsoft Office, Medical Terminology
Fayetteville Technical Community College
Fayetteville, NCCape Fear High School
Fayetteville, NCNC Licensed Property And Casualty Insurance Agent
Skills
- Customer Service
- Form Completion and Submission
- Microsoft Office
- Agency Management Systems
- Professional Relationships
- Account Retention
- Client Account Management
- Agent Support
Timeline
Customer Care Manager
Red Door Homes
01.2021 - 06.2023
Agency Coordinator
Cape Fear Valley Health System
03.2014 - 12.2020
Claims Coordinator
Cape Fear Valley Health System
09.2011 - 03.2014
Access Representative
Cape Fear Valley Health System
11.2009 - 09.2011
Agent / Office Manager
Allstate Insurance Company
06.1987 - 08.2009
Coursework - Accounting, Microsoft Office, Medical Terminology
Fayetteville Technical Community College
Cape Fear High School
NC Licensed Property And Casualty Insurance Agent
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