Summary
Work History
Education
Skills
Generic

Sharon Rickabaugh

Smyrna,TN

Summary

Dynamic and Social Worker/Case Manager skilled in problem-solving and case management. Experienced with comprehensive client assessments ensuring personalized care plans are in place. Achieved significant improvements in patient outcomes through tailored care plans and effective resource coordination. Enhanced service delivery by streamlining documentation processes and fostering interdisciplinary collaboration, resulting in increased patient satisfaction. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Work History

Case Manager

Ascension Saint Thomas
08.2008 - 12.2025
  • Coordinated comprehensive care plans for diverse patient to enhance service delivery.
  • ***Conducted thorough needs assessments of patients situations, identifying issues, goals and the necessary interventions providing necessary resources and support systems resulting in positive outcomes
  • Collaborated with interdisciplinary teams to address needs, formulate tailored support strategies, to ensure seamless transitions of care for patients.
  • Implemented evidence-based practices to improve patient outcomes and optimize resource utilization.
  • Trained new Case Managers
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated patients and families on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between patients, families, the interdisciplinary team and providers through consistent follow-ups and progress updates.
  • Advocated for patients rights
  • Provided crisis intervention support for patients and families experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize patient support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to patients.
  • Assisted patients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Fostered open lines of communication with patients and families and support networks, involving them in the case management process as appropriate.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.

Director of Social Services

Smyrna Care Center (formerly Mayfield Rehab)
06.2007 - 08.2008
  • Led multidisciplinary teams to design and execute comprehensive social services plans.
  • Conducted regular program evaluations to ensure continuous improvement and effectiveness in service provision.
  • Oversaw compliance with federal, state, and local regulations, ensuring all programs operated within legal frameworks.
  • Maintained accurate documentation on all cases ensuring compliance with regulations and confidentiality requirements
  • Improved residents satisfaction by personalizing service plans and incorporating feedback into program improvements.
  • Improved communication between departments through the implementation of cross-functional teams and regular meetings.
  • Increased staff efficiency by providing comprehensive training programs focused on best practices in social services.
  • Engaged in continuous professional development to stay current with best practices and emerging trends in social services.
  • Created an inclusive work environment by prioritizing diversity initiatives and fostering open dialogue among staff members.
  • Developed a safe and effective discharge plan of care in collaboration with patients, families, physicians and other team members.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse/neglect/mistreatment, and advocated for residents rights
  • Coordinated in-house dental/vision/podiatry services and arranged for transpiration to doctor's appointments.
  • Led Resident and Family Council.
  • Educated patients, families, physicians and staff about available services.

Director of Social Services

Tennessee State Veterans Home 2004-2007
02.2004 - 06.2007
  • Responsible for the provision of Social Services to veterans and/or their spouses in this 140 bed SNF/ICF nursing facility.
  • Led a multidisciplinary team of professionals in the design and delivery of resident-centered services.
  • Completed MDS assessments, RAP's and Care Plans.
  • Maintained accurate documentation on all cases ensuring compliance with regulations and confidentiality requirements.
  • Provided a safe environment for vulnerable populations by advocating for patients rights and reporting suspected abuse/neglect/mistreatment.
  • Assisted with admissions and coordinated discharges.
  • Trained new staff including the new Admissions Coordinator.
  • Supervised staff

Program Coordinator

New Horizons 2001-2004
  • Designed program implementation and maintenance plan.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate documentation on all cases ensuring compliance with regulations and confidentiality. requirements.
  • Coordinated services and and provided liason with representatives of the Regional Office of Community Services
  • Implemented the requirements of the Medicaid Waiver Program.
  • Designed and coordinated procedures and activities in consultation with the Executive Director.
  • Developed, organized and chaired meetings for families and staff

Regional Investigator

State of Tennessee 2000-2001
  • Conducted thorough investigations of abuse, neglect, and/or mistreatment of adults with Intellectual disabilities ensuring compliance with established protocols and regulations.
  • Analyzed evidence and compiled detailed reports to support case resolutions effectively.
  • Documented findings and prepared detailed reports.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
  • Maintain a professional tone.
  • Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.

Program Coordinaror

Open Arms 1999-2000
  • Provided and coordinated activities to adults with Intellectual Disabilities living at home and attending work programs.
  • Promoted a safe environment for a vulnerable population by reporting suspected abuse/neglect/mistreatment.
  • Advocated for residents rights.
  • Maintained accurate documentation on all cases ensuring compliance with regulations and confidentiality requirements.
  • Assisted in implementing process improvements to enhance program efficiency and effectiveness.

Social Service Director

Hope House Manor 1997-1998
  • Provided social services to the nursing home residents.
  • Assisted with the coordination of admissions and discharges.
  • Maintained accurate documentation of all cases ensuring compliance with regulations and confidentiality requirements.
  • Promoted a safe for residents by reporting suspected abuse/negletc/mistreatment
  • Developed and implemented training programs for staff.

Social Service Director

Villa Springfield 1996-1997
  • Improved communication between departments through the implementation of cross-functional teams and regular meetings.
  • Created an inclusive work environment by prioritizing diversity initiatives and fostering open dialogue among staff members.
  • Engaged in continuous professional development to stay current with best practices and emerging trends in social services.
  • Conducted regular program evaluations to ensure continuous improvement and effectiveness in service provision.
  • Developed a self enhancement program.
  • Maintained accurate documentation on all cases ensuring compliance with regulations and confidentiality requirements.

Program Director/Social Services Director

Echoing Woods Residential Center 1993-1996
  • Supervised active treatment to individuals with Intellectual Disabilities.
  • Developed and implemented self enhancement programs.
  • Trained and supervised staff.
  • Maintained accurate documentation on all cases ensuring compliance with regulations and confidentiality requirements.
  • Provided ongoing direction and leadership for program operations.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.

Case Worker III

Butler County Children Services
  • initiated and completed investigations of abuse, neglect, and/or mistreatment of children referred to this agency.
  • Maintained accurate documentation on all cases ensuring compliance with regulations and confidentiality requirements.

House Manager

Indiana United Methodist Children's Home 1983-19
  • Coordinated household schedules and activities to optimize efficiency and ensure smooth operations.
  • Managed daily logistical tasks, including meal preparation, transportation, and event planning.
  • Oversaw maintenance and cleanliness of home environment to maintain safety and comfort standards.
  • Developed relationships with service providers and vendors to enhance household support services.
  • Provided overall supervision to emotionally disturbed male adolescents on a live-n basis.

Education

Bachelor of Science - Social Work

Bowling Green State University
Bowling Green, Ohio, OH

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation

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Sharon Rickabaugh