Sharon Riley

• Owner and creator of Sunshine or Rain Creations designing, creating and selling handmade crafts.

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Provided customer records, account statements and copies of checks.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Educated customers on use of banking website and mobile apps.
• Stocked supplies for customers and personal teller station.
• Identified sales opportunities and referred customers to branch partners in financial services.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

While working a Today's Child, I took on several roles, from preschool teacher to cook. I worked with children from the ages of 8 weeks to 12 years. I was not employed with them the entire 10 years as I left a few times for different reasons (new jobs, college, etc.). It was here that I was given the ability to work in every classroom.

• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Educated students in foundational concepts such as shapes, numbers and letters.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Applied play-based strategies to provide diverse approaches to learning.
• Monitored students' academic, social and emotional progress and recorded in individual files.
• Assisted and supervised children through entire school day.
• Addressed behavioral and learning issues with parents and daycare management.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Promoted sensory development by providing access to different textures.
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Identified signs of emotional and developmental problems in children and reported to parents.
• Allowed for ample outdoor discovery time in schedule each day.
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• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Educated students in foundational concepts such as shapes, numbers and letters.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Applied play-based strategies to provide diverse approaches to learning.
• Addressed behavioral and learning issues with parents and daycare management.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Promoted sensory development by providing access to different textures.
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Allowed for ample outdoor discovery time in schedule each day.
• Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.

• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Educated students in foundational concepts such as shapes, numbers and letters.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Applied play-based strategies to provide diverse approaches to learning.
• Monitored students' academic, social and emotional progress and recorded in individual files.
• Addressed behavioral and learning issues with parents and daycare management.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Promoted sensory development by providing access to different textures.
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Allowed for ample outdoor discovery time in schedule each day.
• Organized activities to teach preschool children foundational learning skills such as letters and numbers.
• Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.