Sharon Rios
Rosenberg,TX
Summary
About Me I am a driven, enthusiastic team leader with over 15 years’ experience in managing cross functional teams. My vast knowledge of what it takes to run a business makes me an ideal manager for any organization.
Overview
15
15
years of professional experience
Work History
Supervisor of Clinical Operations
Prime Therapeutics
08.2022 - Current
- Lead and directed team of 15-20 clinical review technicians.
- Oversee technicians quality metrics and performance, then coach them on areas where they may need to improve
- Onboarded over 250 contractors in clinical review
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Collaborated with managers, other supervisors and other departments to improve department-specific onboarding process in order to decrease attrition.
- Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.
- Communicated regularly with vendors on the progress of contractors progress during training.
- Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.
- Developed and implemented onboarding and orientation programs for new employees.
Contractor
United Health Group
09.2020 - 05.2022
- Established workflow processes monitored daily productivity and implemented modifications to improve overall performance of personnel
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Conducted day-day-day duties accurately and efficiently by maintaining a quality score of
- Supervised work of contracted employees to keep on task for timely completion
- Participated in team-building activities to enhance working relationships
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Center Manager
MedExpress Urgent Care
10.2017 - 09.2020
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Identified issues, analyzed information, and provided solutions to problems
- Carried out day-day-day duties accurately and efficiently
- Supervised work of contracted employees to keep on task for timely completion
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Participated in team-building activities to enhance working relationships
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Managed team of 18 employees, overseeing hiring, training, and professional growth of employees
- Audited tracer documentation and coached on best practices to stay compliant with HIPAA laws
- Analyzed P&L statements and devised strategies to make the company profitable.
Office Manager
Avalon Dental Group
05.2016 - 10.2017
- Established workflow processes monitored daily productivity and implemented modifications to improve overall performance of personnel
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Developed standard operating procedures for all administrative employees
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Office Manager
Cosmetic Dentists of Houston
05.2008 - 05.2016
- Established workflow processes monitored daily productivity and implemented modifications to improve overall performance of personnel
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity
- Initiatives
- Coached new hires on company processes while managing employees to achieve maximum production
- Developed standard operating procedures for all administrative employees
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Transitioned practice from paper to digital recordkeeping
- Compared vendor prices and negotiated for optimal savings
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Analyzed P&L statements and devised strategies to make the company profitable.
Education
Bachelor of Arts - Business Administration
American InterContinental University
Schaumburg, IL05.2022
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL05.2021
Skills
- Proficient in MS Office Suite
- Conflict Management Skills
- Basic Sharepoint Skills
- Critical Thinking Skills
- Interpersonal Communication
- Team building
- Policy and procedure modification
- Performance Motivation
- Customer Relationship Management
Timeline
Supervisor of Clinical Operations
Prime Therapeutics
08.2022 - Current
Contractor
United Health Group
09.2020 - 05.2022
Center Manager
MedExpress Urgent Care
10.2017 - 09.2020
Office Manager
Avalon Dental Group
05.2016 - 10.2017
Office Manager
Cosmetic Dentists of Houston
05.2008 - 05.2016
Bachelor of Arts - Business Administration
American InterContinental University
Associate of Arts - Business Administration
American InterContinental University
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