Sharon Robin
Baltimore,Maryland
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Highly-organized activities assistant talented in promoting safety, activity engagement and positive behavior. Collaborate effectively with colleagues to generate innovative ideas and resolutions to complex problems.
Overview
13
13
years of professional experience
Work History
Security Dispatcher
Trust Consulting Services
, MD
04.2024 - Current
- Monitor CCTV surveillance systems and respond to alarms.
- Communicate regularly with security personnel to ensure safety protocols are followed.
- Maintain logs of all events occurring onsite, including any disturbances or criminal activity.
- Coordinate with law enforcement agencies in response to reported crimes and other security-related incidents.
- Dispatch security guards according to shift schedules and ensure that all posts were adequately staffed at all times.
- Perform data entry tasks related to incident reports, employee time cards and other administrative duties.
Night Chaperone
Student Watchers
Baltimore, MD
02.2024 - Current
- Respond promptly to emails from faculty members and students regarding scheduling conflicts or other issues.
- Facilitate communication between faculty members and students through email correspondence or telephone calls.
- Follow school schedules and policies to promote safety and learning.
- Provide support to students during events or emergencies.
- Maintain detailed records of all security-related incidents and activities.
Activities Assistant
Autumn Lake Healthcare at Alice Manor
Baltimore, Maryland
02.2023 - 04.2024
- Organize and implement activities to meet the individual needs of each resident.
- Assist in the development of activity plans for residents on a weekly basis.
- Facilitate group activities such as bingo, arts and crafts, cooking classes.
- Maintain records of all activity participation.
- Monitor safety and cleanliness during activities.
- Instruct staff on proper procedures for leading activities and providing support for residents' needs.
- Create an environment that is conducive to learning through interactive conversations and positive reinforcement techniques.
- Assisted with transportation arrangements for offsite activities when required.
- Maintained inventory of supplies related to recreational programming.
- Adapted equipment as needed for safe participation by individuals with disabilities or physical limitations.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
Activities Assistant
Autumn Lake Healthcare at Bridgepark
Baltimore, Maryland
05.2020 - 06.2023
- Assisted in the development of activity plans for residents on a weekly basis.
- Organized and implemented activities to meet the individual needs of each resident.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Monitored safety and cleanliness during activities.
- Maintained records of all activity participation.
- Encouraged residents to participate in leisure activities according to their abilities.
- Ensured that all participants were aware of potential risks associated with certain activities.
- Created an environment that was conducive to learning through interactive conversations and positive reinforcement techniques.
- Documented progress notes regarding participant's involvement in recreational programming.
Receptionist
Autumn Lake Healthcare at Bridgepark
Baltimore, Maryland
05.2020 - 06.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Coordinated pick-up and delivery of express mail services.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Receptionist/Office Assistant
Ravens Medical Adult Day Care Center
Baltimore, Maryland
08.2016 - 04.2020
- Confirmed Appointments, communicated with clients and updated client records
- Diffuse conflicts between vendors, clients, and/or attendees
- Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects
- Accurately input new client contact and payment information, and deactivate and archive inactivated accounts
- Evaluate and implement new/revised departmental protocols
- Coordinate and monitor office operations to ensure running at top efficiency
- Greet all clients with warm, friendly attitude
- Manage all day-to-day operations, including front desk, payment processing, scheduling, and human resources.
Patient Care Assistant
Ravens Medical Adult Day Care Center
Baltimore, Maryland
04.2014 - 03.2017
- Explain practice policies and follow-up plans to all patients
- Record detailed messages and relay information to physicians or insurance providers
- Facilitate training and counseling sessions for all clients
- Education new patients and family members on treatment options
- Record any new issues or symptoms
- Examine N/A patients each week
- Thoroughly cleaned and sanitized workstations and equipment, disposing sharp waste into appropriate containers
- Assist with patient care as needed
- Document patient behaviors and report abnormalities to supervisor
- Develop comprehensive care plans and revise as needed.
Activities Coordinator
Maryland Baptist Aged Home
Baltimore, Maryland
07.2014 - 01.2017
- Provide individual and group counseling services
- Develop action plans for prompt case resolution
- Develop comprehensive care plans and revise as needed
- Monitored safety and cleanliness during activities.
- Encouraged residents to participate in leisure activities according to their abilities.
- Instructed staff on proper procedures for leading activities and providing support for residents' needs.
- Provided emotional support when necessary during recreational activities.
- Documented progress notes regarding participant's involvement in recreational programming.
Dietary Aide
Maryland Baptist Aged Home
Baltimore, Maryland
10.2012 - 02.2014
- Serve food to 50 patients and provide extra assistance as needed
- Update food log daily
- Clean dishes in accordance to company and federal regulations
- Assemble meals, trays, and dishes for N/A clients
- Schedule technician for appliance repairs, including refrigerator and dishwasher
- Educate clients on dietary restructions and impact
- Maximize patient satisfaction through open communication and partnership.
Cashier/Customer Service
The Great Cookie
Baltimore, Maryland
04.2011 - 09.2013
- Maximize positive customer service experience
- Collaborate with General Manager, vendors and Merchandisers to ensure smooth operations and consistent stock levels
- Ensure items are well-stocked for each shift
- Clean up minor spills quickly and safely
- Resolve customer issues promptly and efficiently
- Track all money received and prepare deposits accordingly
- Manage up-to-date product tracking, including fabric shipping status
- Coordinate necessary maintenance needs, including cleaning services and machinery fixes.
Education
Business - English Literature
Frederick Douglas High School
06.2007
Skills
- Multitasking and Prioritization
- Emergency Response
- CPR
- Food Sanitation
- Nutrition
- Meal Delivery
- Adaptability and Flexibility
- Reliable and Punctual
- Courteous and professional
References
Danielle Smith (Activities supervisor) dsmith@autumnhc.net
Nakisha Hicks (Assistant supervisor) nakisha.hicks@yahoo.com
Nakia Slowe (Supervisor nurse)
443-963-4392
Lisa Schroen (Social worker) lschroen@autumnhc.net
Timeline
Security Dispatcher
Trust Consulting Services
04.2024 - Current
Night Chaperone
Student Watchers
02.2024 - Current
Activities Assistant
Autumn Lake Healthcare at Alice Manor
02.2023 - 04.2024
Activities Assistant
Autumn Lake Healthcare at Bridgepark
05.2020 - 06.2023
Receptionist
Autumn Lake Healthcare at Bridgepark
05.2020 - 06.2023
Receptionist/Office Assistant
Ravens Medical Adult Day Care Center
08.2016 - 04.2020
Activities Coordinator
Maryland Baptist Aged Home
07.2014 - 01.2017
Patient Care Assistant
Ravens Medical Adult Day Care Center
04.2014 - 03.2017
Dietary Aide
Maryland Baptist Aged Home
10.2012 - 02.2014
Cashier/Customer Service
The Great Cookie
04.2011 - 09.2013
Business - English Literature
Frederick Douglas High School
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