Sharon Rodgers
Pembroke Pines,FL
Summary
Driven by a results-focused approach, I excelled as a Sales Administration Manager at Humana, enhancing sales strategies and optimizing processes, leading to significant revenue growth. Skilled in sales operations and fostering key account relationships, my initiatives improved team productivity and customer satisfaction. My adeptness in sales support and strategy development is complemented by a talent for nurturing professional development among staff. Performance-oriented Sales Leader offering exceptional record of achievement over [Number]-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Administration Manager
Humana
09.1998 - 03.2023
- Facilitated ongoing professional development among staff members by hosting workshops and training sessions focused on industry best practices.
- Implemented CRM system to better track customer interactions and improve communication within the sales team.
- Established strong relationships with key clients, fostering long-term business partnerships and increased loyalty.
- Developed comprehensive training programs for new hires, ensuring a smooth transition into their roles.
- Enhanced customer satisfaction by providing efficient and timely support to the sales team.
- Generated detailed sales reports to identify trends and areas for improvement, leading to more informed decision-making processes.
- Boosted sales revenue by streamlining administrative processes and implementing effective sales strategies.
- Collaborated with marketing department to develop targeted promotional campaigns, resulting in increased brand awareness.
- Leveraged data analysis tools to enhance forecasting accuracy, enabling better resource allocation and strategic planning.
- Optimized inventory management systems for streamlined order fulfillment and reduced backorders.
- Evaluated employee performance through regular assessments, providing constructive feedback and opportunities for growth.
- Coordinated cross-departmental efforts to resolve any issues affecting customer satisfaction or sales performance.
- Spearheaded initiatives aimed at improving internal communication between departments, fostering a collaborative work environment.
- Increased team productivity, managing schedules and assigning tasks based on individual strengths.
- Implemented process improvements to increase efficiency within the Sales Administration department, resulting in time savings and cost reduction.
Telemarketer
Market USA
11.1997 - 09.1998
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Education
Life And Health Ins
Gold Coast School of Insurance
Fort Lauderdale, FL08.2010
Key Punch & Teller
Career Institute
New York, NY12.1979
High School Diploma -
Merl Grove High
Jamaica, WI07.1979
Skills
- Sales operations
- Key Account Management
- Sales process optimization
- Sales strategy development
- Sales Reporting
- Promotional planning
- Sales Support
Certification
- Licensed [Job Title]240Health agent -Health
Timeline
Sales Administration Manager
Humana
09.1998 - 03.2023
Telemarketer
Market USA
11.1997 - 09.1998
Life And Health Ins
Gold Coast School of Insurance
Key Punch & Teller
Career Institute
High School Diploma -
Merl Grove High
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