Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
SHARON RODRIGUEZ

SHARON RODRIGUEZ

Manassas,VA

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

Overview

18
18
years of professional experience

Work History

Human Resource Specialist

Harris Teeter Inc
08.2020 - Current
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Monitored 1800 plus employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Developed and coordinated employee training programs to improve productivity and performance.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events and incentive programs.
  • Processed employee claims involving performance issues and harassment.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Recruited top talent to maximize profitability.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Fostered positive work environment through comprehensive employee relations program.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

District Manager

Harris Teeter Inc
03.2017 - 08.2020
  • Stores in VA (1800 employees, $6.5M in weekly sales), Promoted to rebuild understaffed, underperforming district after leading 3 different flagship stores (below)
  • Increased sales from 5th to 3rd in region (6 districts) and from 16th to 8th in entire company (19 districts)
  • Led district through challenging pandemic that saw sales double in many stores for 4-5 months
  • Consistently ranked in top 5 in company for sales performance vs
  • Budget – averaged 103.5% to 104%
  • Exceeded profit expectations by 2% each year from 2018 to 2020 – currently up 4% in 2021
  • Increased customer satisfaction scores every year current 96.5% (company average: 95%)
  • Improved from 5th to 3rd in region for waste control – lowered perishable by 3.8% and non-perishable by 2%
  • Raised loss prevention audit scores – improved from a 50% failure rate to a perfect 100% passing rate
  • Improved safety compliance across the district – raised safety audit scores from 85% to 96%
  • Consistently ranked in top 5 in the company for charitable donations
  • Increased employee satisfaction scores from 84% to 95% – reduced annual staff turnover to less than 25%
  • Recruited and hired 22 department managers and 30+ manager trainees externally for the district
  • Developed and promoted 2 new store directors and 7 assistant store managers internally
  • Opened 5 new locations and closed 2 – converted 4 Farm Fresh stores to Harris Teeter business model

Flagship Store Director

Harris Teeter Inc.
02.2011 - 03.2017
  • Opened three profitable locations in three different operating areas for Harris Teeter. Lead 4 additional locations bringing them from non profitable to operations with positive EBDTA.
  • Trained new employees on proper protocols and customer service standards.
  • Boosted revenue, by developing and deploying strategies to effectively improve operations.
  • Analyzed operating and financial statements for profitability ratios.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Store Manager

WALMART
01.2006 - 01.2011
  • Lead a team successfully in fast-paced environment through proactive communication and positive feedback.
  • Exceeded sales and profit expectations every year – generated $3.6M in profit contribution in the final year
  • Strengthened loss prevention controls and reduced shrink by $100K – met shrink budget every year
  • Successfully passed company’s comprehensive STAR audits every year
  • Awarded very high scores on all employee satisfaction surveys – averaged 86-89%
  • Selected to train several other stores in the district on new processes that rolled out company-wide

Education

Bachelor of Arts - Business

Kaplan University
Davenport, IA

Certificate in Human Resource Management -

George Mason University

Skills

  • Risk Management
  • Talent Acquisition
  • Recruitment Planning
  • Training and Development
  • Employment Law
  • Employee Relations
  • DEI/Inclusion
  • Human resources management

Timeline

Human Resource Specialist

Harris Teeter Inc
08.2020 - Current

District Manager

Harris Teeter Inc
03.2017 - 08.2020

Flagship Store Director

Harris Teeter Inc.
02.2011 - 03.2017

Store Manager

WALMART
01.2006 - 01.2011

Bachelor of Arts - Business

Kaplan University

Certificate in Human Resource Management -

George Mason University

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SHARON RODRIGUEZ