Sharon Rose
Mount Pleasant,PA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about helping people to continue to afford their medications and willing to go the extra mile to make it happen.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
UnitedHealth Group/Optum Specialty Pharmacy
Westerville, OH
10.2021 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Ensured that all necessary documentation was completed accurately, and submitted in a timely manner.
- Assessed patient's need for additional resources such as copay assistance or Financial assistance for their medications that they may have difficulty affording.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Customer Service Representative
ContactUS Communications
Grindstone, PA
06.2020 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Manager/Pharmacy Technician
Walmart
Mount Pleasant, PA
07.2012 - 01.2020
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Monitored staff performance to ensure adherence to customer service standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Evaluated employee job performance and motivated staff to improve productivity.
- Evaluated and authenticated returns, exchanges and voids.
Education
High School Diploma -
Gilmer County High School
Glenville West Virginia Skills
- Healthcare operations
- Organizational standards
- Healthcare documentation
- HIPAA protocol adherence
- Verbal and written communication
- Follow-up care
- Healthcare system navigation
- Patient documentation
- Multitasking
- Credit card payment processing
- Time management abilities
- Reliability
- Inbound call answering
- Process transactions
- Customer Relationship Management
- Member account management
- Teamwork skills
- Billing Procedures
- Adaptability
- Excellent computer skills
Timeline
Patient Care Coordinator
UnitedHealth Group/Optum Specialty Pharmacy
10.2021 - Current
Customer Service Representative
ContactUS Communications
06.2020 - 10.2021
Customer Service Manager/Pharmacy Technician
Walmart
07.2012 - 01.2020
High School Diploma -
Gilmer County High School
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