Sharon Rose
Atlanta,GA
Summary
Results-driven professional with extensive experience in the insurance industry, specializing in performance evaluation and technical guidance. Proven track record in enhancing team development and operational efficiency. Focused on process optimization and delivering exceptional customer service.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Claims Team Manager
State Farm
Atlanta, GA
07.2012 - Current
- Assessed business performance, identifying enhancement opportunities for individuals and teams.
- Planned and facilitated team meetings to review results and communicate ongoing priorities.
- Conducted regular one-on-one meetings with employees to evaluate performance and provide feedback.
- Reviewed completed work for consistency, quality, and adherence to standards.
- Resolved customer inquiries and complaints requiring management-level attention.
- Contributed to training program development for new employees on claims processes.
- Provided technical guidance to resolve complex claims-related issues.
- Led daily operations of a team of claims adjusters, ensuring efficient workflow.
Claims Adjuster
State Farm
Charleston, SC
01.2007 - 06.2012
- Assessed insurance claims to establish coverage and liability determinations.
- Collaborated with medical professionals to evaluate injury claims and associated treatments.
- Investigated fraud allegations through analysis of claim patterns and relevant evidence.
- Utilized Microsoft Office Suite and specialized software for efficient claims processing.
- Calculated reserves for each claim based on estimated settlement or defense costs.
- Communicated with personnel and legal counsel regarding litigation-related claims.
- Authorized claim payments within designated authority limits to ensure compliance.
Auto Damage Adjuster and Subro Analyst
Southern United Fire Insurance
Mobile, Alabama
05.2002 - 12.2006
- Inspected damaged vehicles to determine repair costs and extent of damage.
- Calculated repair cost estimates using cost estimation software.
- Communicated findings clearly to stakeholders and insurance teams.
- Reviewed subrogation demands from other insurance companies for appropriate loss-related damages and pricing.
- Audited auto body shops in our network.
Education
Master Of Arts (MA) - French Literature
Tulane University
New Orleans, LA05-1993
Bachelor Of Arts (BA) - French And History
Tulane University
New Orleans, LA05-1989
Skills
- Claims processing
- Claims management
- Negotiation and conflict resolution
- Fraud investigation
- Technical guidance
- Performance evaluation
- Workflow management
- Coverage assessments
- Insurance industry acumen
Certification
South Carolina
Insurance Designations
- CPCU, May 2011
- AIC, December 2012
- API, December 2012
- CLU, February 2015
Timeline
Claims Team Manager
State Farm
07.2012 - Current
Claims Adjuster
State Farm
01.2007 - 06.2012
Auto Damage Adjuster and Subro Analyst
Southern United Fire Insurance
05.2002 - 12.2006
Master Of Arts (MA) - French Literature
Tulane University
Bachelor Of Arts (BA) - French And History
Tulane University