SHARON ROUSE
FORDS,NJ
Summary
Correctional and security operations expert with 4+ years of experience in managing inmate populations and ensuring facility safety. Demonstrates strong skills in crisis management, dispute resolution, and records management, supported by a robust FDLE Corrections Certification. Committed to enhancing security protocols and fostering a respectful environment within correctional facilities. Astute Counselor Intern focused on learning techniques and practices useful for helping patients. Trained in managing cases, maintaining documentation, and facilitating group therapy. Familiar with psychological and neurological assessments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Counselor Intern
The Lennard Clinic II
Newark , NJ
07.2025 - Current
- Conducted individual counseling sessions with clients to address personal challenges.
- Assisted in developing treatment plans tailored to individual client needs.
- Facilitated group therapy sessions to promote peer support and discussion.
- Documented client progress and maintained accurate records of sessions.
- Participated in team meetings to discuss client cases and treatment approaches.
Detention Deputy
Sumter County Sheriff's Office
Bushnell, FL
05.2022 - 07.2025
- Ensured facility safety by monitoring inmate activities and conducted security checks.
- Resolved conflicts and mediated disputes to maintain order and prevent disturbances.
- Supervised inmates in various settings, promoted a respectful environment.
- Maintained detailed records of inmate incidents to ensure regulatory compliance.
- Identified security vulnerabilities and implemented measures to enhance safety.
- Enforced rules, managed discipline, ensured safety, fostering a secure correctional environment.
- Conducted thorough searches, identifying contraband, enhancing facility security.
- Recorded inmate activities, monitored movements, maintaining detailed security logs.
- Collaborated on conflict resolution, successfully mediating disputes, promoting peace.
- Maintained order, upheld institutional rules, contributing to a safe atmosphere.
Correctional Officer
Florida Department of Corrections
Ocala, FL
03.2021 - 04.2022
- Conducted regular inspections of inmate living areas for contraband and safety hazards.
- Enforced rules and regulations to maintain safety and security within facilities.
- Monitored inmate behavior and addressed conflicts to prevent disturbances.
- Documented incidents and prepared reports for administrative review and action.
- Assisted in inmate transportation to court appearances and medical appointments.
- Managed daily schedules for inmate activities, ensuring compliance with regulations.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
Universal Agent
Carter's
Braselton, GA
01.2019 - 01.2021
- Resolved customer issues via phone, email, chat, ensuring satisfaction and escalation as needed.
- Educated customers on products, enhancing understanding and boosting engagement.
- Maximized sales opportunities through effective up-selling and cross-selling techniques.
- Handled customer follow-ups, aligning with Contact Center guidelines for consistent service.
- Documented complaints, providing solutions and improving customer experience.
Para Transit Reservationist
NJ Transit
Newark, NJ
01.2013 - 01.2018
- Managed high-volume bookings for 4,000 weekly trips for disabled clients.
- Consistently achieved performance targets through effective customer service.
- Built strong customer relationships by resolving issues promptly.
- Utilized problem-solving skills to enhance customer satisfaction.
- Improved operational efficiency by handling large workloads effectively.
Direct Care Professional
Cerebral Palsy of NJ
North Plainfield, NJ
01.2013 - 01.2016
- Supported individuals with daily living tasks, enhancing independence and life quality.
- Administered medications and prepared meals, ensuring adherence to dietary needs.
- Implemented care plans, achieving measurable improvements in clients' skills.
- Facilitated goal completion in IHPs, promoting personal development.
- Contributed to a collaborative environment, fostering client progress.
Support Coordinator
Jawonio, Incorporated
Emerson, NJ
01.2010 - 01.2012
- Developed individual service plans to meet client needs effectively.
- Coordinated client services and resources for diverse populations.
- Facilitated communication between clients, families, and service providers.
- Organized support groups to enhance community engagement and connection.
- Assisted clients in navigating healthcare and social service systems.
- Provided training and guidance to new staff members on protocols.
- Monitored program compliance with regulatory standards and best practices.
Group Home Manager
JSDD
Millburn, NJ
01.2005 - 01.2010
- Managed group home for six individuals, ensuring compliance with NJ standards.
- Developed and implemented personalized IHP and IEP goals.
- Supervised 18 staff members, aligning with company guidelines.
- Handled household budgeting and residents' financial management.
- Streamlined IHP and IEP goal implementation, leading to substantial improvements in residents' personal development and life skills.
- Analyzed household budgets and personal finance management for residents, achieving noticeable results in financial stability and resource allocation.
Education
High School Diploma -
Clifford J. Scott High School
East Orange, NJ06-2000
Certification
FDLE Corrections Certification
Timeline
Counselor Intern
The Lennard Clinic II
07.2025 - Current
Detention Deputy
Sumter County Sheriff's Office
05.2022 - 07.2025
Correctional Officer
Florida Department of Corrections
03.2021 - 04.2022
Universal Agent
Carter's
01.2019 - 01.2021
Para Transit Reservationist
NJ Transit
01.2013 - 01.2018
Direct Care Professional
Cerebral Palsy of NJ
01.2013 - 01.2016
Support Coordinator
Jawonio, Incorporated
01.2010 - 01.2012
Group Home Manager
JSDD
01.2005 - 01.2010
High School Diploma -
Clifford J. Scott High School