Sharon Rozak
St. Joseph,MI
Summary
Dynamic Senior Account Manager with over 15 years of experience in driving enterprise account growth, consistently surpassing revenue targets and generating new business through strategic consultative selling. Demonstrated expertise in expanding multimillion-dollar accounts and cultivating C-level relationships, resulting in measurable revenue increases. Proficient in managing the full sales cycle and implementing land-and-expand strategies to navigate complex organizations and identify new opportunities. Recognized as a top performer with multiple President’s Club accolades and a proven history of quota attainment.
Overview
19
19
years of professional experience
Work History
Customer Success Manager
Cloud 9 Solutions
07.2024 - Current
- Own and grow a portfolio of 3 enterprise accounts, driving revenue expansion, retention, and executive engagement
- Build and maintain relationships with VP- and Director-level stakeholders across multiple business units
- Proactively identify and close upsell and cross-sell opportunities to increase account revenue
- Conduct regular business reviews to align client goals, performance metrics, and growth opportunities
- Accelerate consultant onboarding and improve time-to-productivity through structured placement processes
- Serve as escalation point for complex client issues, ensuring timely resolution and sustained client satisfaction
Enterprise Account Manager
Innova Solutions (formerly Diversant)
03.2021 - 03.2024
- Managed and expanded 2 enterprise accounts within Financial Services and Healthcare verticals
- Grew new financial services account to $2.44M in annual revenue and 38 active consultants
- Built relationships with 5+ Senior VP stakeholders to bypass MSP channels and win direct business
- Won 6 of 8 roles within a key business unit, generating consistent monthly gross profit
- Achieved President’s Club (2 consecutive years) and exceeded annual revenue targets
Director of Sales
New Horizons Learning Solutions
01.2019 - 03.2021
- Led, coached, and developed a team of 11 Account Executives to improve performance and pipeline growth
- Provided hands-on coaching in pricing strategy, prospecting, and deal execution
- Partnered with executive leadership to drive sales strategy and performance improvements
- Recruited and hired top-performing sales talent across multiple regions
- Achieved Q1 revenue targets within first 2 months, earning $10K bonus
Enterprise Account Manager
Modis IT & Engineering
06.2015 - 12.2018
- Managed and grew 2 top enterprise accounts, driving both revenue expansion and retention
- Increased revenue within largest national account by over 50%
- Achieved highest consultant fill rate in the country (49%)
- Closed 10 new named accounts within 12 months through strategic prospecting
- Earned Fastest Revenue Growth Award (2016–2017)
National Account Manager
Fast Lane Consulting & Education
07.2012 - 05.2015
- Managed 9-state territory selling IT training and customized enterprise solutions
- Grew territory revenue by 45%+ through new business and account expansion
- Delivered first IBM custom solution to a Fortune 500 client
- Built strong relationships across C-level, HR, and procurement stakeholders
Senior Account Manager
Global Knowledge
12.2006 - 07.2012
- Drove new business acquisition and expanded existing accounts across Chicago market
- Grew top accounts by 50%+ year-over-year
- Maintained 90% close rate on solutions presented
- Consistently exceeded quota, increasing targets by $250K annually
- Earned Rookie of the Year, Goal Buster, and President’s Club honors
Education
Bachelor of Science - Business Administration And Management
Eastern Illinois University
Charleston, ILSkills
- Sales & Account Growth: Enterprise Sales
- Account Management
- New Business Development
- Land-and-Expand Strategy
- Revenue Growth
- Sales Operations: Salesforce CRM
- Pipeline Management
- Forecasting
- RFPs
- Contract Negotiation
- Leadership & Strategy: Team Leadership
- Sales Coaching
- Strategic Planning
- Cross-Functional Collaboration
- Client Engagement: C-Level Relationship Management
- Executive Presentations
- Customer Retention & Satisfaction
- Customer account management
Accomplishments
- Grew enterprise accounts to $2.44M in revenue and 38 consultants within one year
- Increased revenue 50%+ within largest national account at Modis
- Achieved President’s Club (2x) and exceeded $520K annual revenue targets
- Maintained 90% close rate on solutions presented
- Expanded Midwest territory revenue 45%+ across 9 states
Timeline
Customer Success Manager
Cloud 9 Solutions
07.2024 - Current
Enterprise Account Manager
Innova Solutions (formerly Diversant)
03.2021 - 03.2024
Director of Sales
New Horizons Learning Solutions
01.2019 - 03.2021
Enterprise Account Manager
Modis IT & Engineering
06.2015 - 12.2018
National Account Manager
Fast Lane Consulting & Education
07.2012 - 05.2015
Senior Account Manager
Global Knowledge
12.2006 - 07.2012
Bachelor of Science - Business Administration And Management
Eastern Illinois University