Sharon Rozier
Bedford,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Task /Merchandising Associate
Penney,s
Hurst, TX
02.2017 - 05.2023
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Reported potential conflicts or issues to maximize sales and reduce shrink.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Inspected merchandise for quality and arranged proper display location on floor.
Fine Jewelry Specialist
JCPenney
Hurst, TX
11.2011 - 10.2013
- Completed store opening and closing procedures as per company guidelines.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished merchandise from inventory during downtime when stock became low.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Performed general maintenance and light cleaning of showroom.
- Informed customers of upcoming promotions.
- Worked with loss prevention in monitoring shopper behavior.
Education
High School Diploma -
Limestone Jr/Sr High School
Limestone, ME06.1979
Skills
- Customer Needs Assessments
- Seasonal Promotions
- Customer Retention
- Visual Displays
- Product Recovery
- Product Inventory Counts
- Visual Merchandising
- Critical Thinking
- Feature Product Selection
- POS
- Customer Engagement
- Maintaining Clean Work Areas
- Hand Trucks
- Markdown Procedures
- Display Resetting
- Computer Terminal Operations
- Customer Inquiries
- Closing Procedures
- Signage and Graphics
- OSHA Standards
- Merchandise Stocking and Replenishing
- Product Merchandising and Distribution
- End Cap Placement
- Item Scanning
- Providing Feedback
- Setting Up Pallets
Timeline
Task /Merchandising Associate
Penney,s
02.2017 - 05.2023
Fine Jewelry Specialist
JCPenney
11.2011 - 10.2013
High School Diploma -
Limestone Jr/Sr High School