Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Sharon R. Thompson
Open To Work

Sharon R. Thompson

Graham,NC

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Revenue Cycle SpecialistLead Office Administration SpecialistPatient Financial Services Representative

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: Graham, NC, USChapel Hill, NCRaleigh, NCGreensboro, NCBurlington, NC
Open to relocation: No

Salary Range

45000/yr - 200000/yr

Important To Me

Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offCareer advancementCompany CultureTeam Building / Company RetreatsPaid sick leave401k match4-day work weekStock Options / Equity / Profit Sharing

Summary

Revenue cycle specialist focused on optimizing billing processes and enhancing patient financial services. Proven success in insurance claims authorization and achieving productivity targets in team settings. Detail-oriented problem solver committed to exceptional customer service and financial advising, with proficiency in office administration and streamlining operations.

Overview

20
20
years of professional experience

Work History

Revenue Cycle Specialist

UNC Healthcare
Chapel Hill, North Carolina
04.2014 - Current
  • Secured NPI numbers and authorizations by effectively communicating with insurance carriers and physician offices.
  • Managed billing processes for patient accounts and insurance claims to ensure accuracy.
  • Assessed claim statuses, filed reconsiderations, and resolved denials to expedite payments.
  • Clarified information needs and researched accurate details to resolve issues promptly.
  • Handled high call volumes while maintaining professionalism under pressure.
  • Achieved weekly productivity targets by adapting to changing priorities.
  • Fostered a positive team environment through proactive engagement and support.
  • Partnered with healthcare providers to ensure precise documentation of submissions, enhancing claims success.

Lead Office Administration Specialist

Integramed of America (UNC Fertility)
Raleigh, North Carolina
09.2012 - 04.2014
  • Managed daily operations at fertility clinic, enhancing administrative efficiency.
  • Coordinated patient scheduling, optimizing appointment management processes.
  • Facilitated communication between patients and clinical staff, improving service delivery.
  • Handled incoming calls and inquiries, providing prompt responses to patient needs.
  • Assisted with billing inquiries and processed insurance claims for services rendered.
  • Maintained accurate medical records and updated patient information in system.
  • Implemented organizational strategies to streamline workflow within clinic.
  • Trained new staff on office procedures and software systems for seamless integration.

Patient Financial Services Representative

UNC Healthcare-UNC Physicians Network
Chapel Hill, North Carolina
04.2006 - 09.2012
  • Counseled patients on financial matters, established payment plans, collected payments, and resolved billing inquiries
  • Communicated billing policies, procedures, and third-party information to staff
  • Facilitated referrals for managed care services to ensure patient access to necessary care
  • Knowledge of billing rules, regulations and understand the UNC HealthCare billing process and computer systems
  • Communicate in a courteous and timely manner with patients, Physicians, administrative personnel
  • Knowledge of basic Eligibility rules pertaining to Medicaid

Education

Associate degree - Criminal Justice

Alamance Community College
Haw River, NC
06-2020

Skills

  • Database management
  • Medical billing and coding
  • Insurance claims processing
  • Financial counseling
  • Customer relations and support
  • Account strategy development
  • Ticket resolution and tracking
  • Payment processing and verification
  • Claims authorization and management
  • Medical terminology proficiency
  • Patient scheduling and coordination
  • Financial documentation accuracy
  • Problem solving and analysis
  • Meeting coordination and facilitation
  • Patient communication skills
  • Leadership and team management
  • Patient billing processes
  • Insurance verification procedures
  • Data entry accuracy
  • Time management strategies
  • Team collaboration
  • File organization

Timeline

Revenue Cycle Specialist

UNC Healthcare
04.2014 - Current

Lead Office Administration Specialist

Integramed of America (UNC Fertility)
09.2012 - 04.2014

Patient Financial Services Representative

UNC Healthcare-UNC Physicians Network
04.2006 - 09.2012

Associate degree - Criminal Justice

Alamance Community College

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Sharon R. Thompson