Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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SHARON SAENZ

Coral Springs,FL

Summary

Highly motivated individual who likes to work and learn through the challenges of daily work. Currently pursuing an certificate of cyber security from Florida Atlantic University. Excellent communication skills and time management. Handles task with accuracy and efficiency. Passionate about technology. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Retail Integration Specialist

T-Mobile
Boca Raton, FL
09.2015 - Current
  • Leader on sales floor stepping in side by side selling, de-escalating situations, checking in inventory and owning responsibility of cash and inventory
  • Performed in-store product demonstrations at assigned events.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.

Sales Associate

BrandsMart USA
Deerfield Beach , Florida
05.2013 - 09.2015
  • Team player, Goal-oriented
  • Excellent communication skills
  • Cheerful and energetic
  • Effective team player
  • Mathematical aptitude

Education

Computer Engineering -

Florida Internacional University
Doral, FL

Certication - Cyber Security

Florida Atlantic University
Boca Raton, FL
08.2023

Associate of Arts - AA

Palm Beach State College
Boca Raton, FL
08.2020

High School Diploma -

Gimnasio Los Angeles
Colombia , Bogota
11.2008

Skills

  • Performance Evaluation and Optimization
  • Strong Communication and Interpersonal Skills
  • System Integration Testing
  • Certification and Accreditation

Accomplishments

  • Strong organizational skills
  • Sharp problem solver
  • Competent word, excel, power point
  • Accomplishments Helped my sales team to understand the technical aspects of the products
  • Retail integration specialist Provide system and transaction assistance for all employees in the cross-brand store
  • Build product and service expertise with your cross-brand team
  • Assist with customer questions by sharing your cross-brand knowledge
  • Solve customer issues or concerns in partnership with cross-brand Mobile Experts
  • Demonstrate and teach effective cross-brand operational procedures
  • Observe and skill practice interactions and provide balanced feedback to peers
  • Reinforce tools and resources for ongoing communication and training

Certification

CompTIA Cybersecurity Analyst (CySA+)
Quickstart Inc. • June 2023
Certified Ethical Hacker (CEH)
Quickstart Inc. • June 2023
CompTIA Network+
Quickstart Inc. • June 2023

Languages

Spanish
Native or Bilingual

Timeline

Retail Integration Specialist

T-Mobile
09.2015 - Current

Sales Associate

BrandsMart USA
05.2013 - 09.2015

Computer Engineering -

Florida Internacional University

Certication - Cyber Security

Florida Atlantic University

Associate of Arts - AA

Palm Beach State College

High School Diploma -

Gimnasio Los Angeles
SHARON SAENZ