SHARON SAENZ
Coral Springs,FL
Summary
Highly motivated individual who likes to work and learn through the challenges of daily work. Currently pursuing an certificate of cyber security from Florida Atlantic University. Excellent communication skills and time management. Handles task with accuracy and efficiency. Passionate about technology. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Integration Specialist
T-Mobile
Boca Raton, FL
09.2015 - Current
- Leader on sales floor stepping in side by side selling, de-escalating situations, checking in inventory and owning responsibility of cash and inventory
- Performed in-store product demonstrations at assigned events.
- Monitored wireless sales space to establish familiarity with various carriers.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.
Sales Associate
BrandsMart USA
Deerfield Beach , Florida
05.2013 - 09.2015
- Team player, Goal-oriented
- Excellent communication skills
- Cheerful and energetic
- Effective team player
- Mathematical aptitude
Education
Computer Engineering -
Florida Internacional University
Doral, FLCertication - Cyber Security
Florida Atlantic University
Boca Raton, FL08.2023
Associate of Arts - AA
Palm Beach State College
Boca Raton, FL08.2020
High School Diploma -
Gimnasio Los Angeles
Colombia , Bogota 11.2008
Skills
- Performance Evaluation and Optimization
- Strong Communication and Interpersonal Skills
- System Integration Testing
- Certification and Accreditation
Accomplishments
- Strong organizational skills
- Sharp problem solver
- Competent word, excel, power point
- Accomplishments Helped my sales team to understand the technical aspects of the products
- Retail integration specialist Provide system and transaction assistance for all employees in the cross-brand store
- Build product and service expertise with your cross-brand team
- Assist with customer questions by sharing your cross-brand knowledge
- Solve customer issues or concerns in partnership with cross-brand Mobile Experts
- Demonstrate and teach effective cross-brand operational procedures
- Observe and skill practice interactions and provide balanced feedback to peers
- Reinforce tools and resources for ongoing communication and training
Certification
CompTIA Cybersecurity Analyst (CySA+)
Quickstart Inc. • June 2023
Certified Ethical Hacker (CEH)
Quickstart Inc. • June 2023
CompTIA Network+
Quickstart Inc. • June 2023
Languages
Spanish
Native or Bilingual
Timeline
Retail Integration Specialist
T-Mobile
09.2015 - Current
Sales Associate
BrandsMart USA
05.2013 - 09.2015
Computer Engineering -
Florida Internacional University
Certication - Cyber Security
Florida Atlantic University
Associate of Arts - AA
Palm Beach State College
High School Diploma -
Gimnasio Los Angeles