Sharon Schaffer
Oak Park,Il
Summary
Experienced portfolio, program, and project manager with a demonstrated history of working in global digital technology industries seeks a new challenging position. Brings twenty years of proven knowledge and success, along with agile, project, and product certifications. Possesses the ability to create and maintain key business relationships critical for driving and achieving results. Skilled portfolio manager with excellent client and project management skills, adept at effectively communicating with technology, executive, and business audiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Project Manager
USG Corporation/TEKsystems
09.2023 - Current
- Manage Corporate website USG.com and Ecommerce website for customers and sales reps MyUSG.com and multiple cross-functional teams that support
- Communicate project plans and progress to key stakeholders and project contributors.
- Source, vett and manage vendors needed to accomplish project goals.
- Direct changes to project scope and cost and implement appropriate change management processes to keep project on track.
- Monitor contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Establish and manage change management processes to fulfill successful project transitions.
- Develop and maintain project budgets to control costs and meet organizational and project goals.
- Monitor project progress, identify risks and implement corrective measures to acquire success.
- Update business units and senior leaders on progress and roadblocks.
- Develop and maintain relationships with key stakeholders to meet objectives and boost rapport.
Senior Portfolio Manager
Jones Lang LaSalle
06.2022 - 05.2023
- Plan, lead
- Manage and motivate largest and highest generating business revenue solutions and services pillar within JLL Technologies
- Manage numerous concurrent projects & programs across Product Portfolio
- Focus on quality of the end deliverable, ensuring that all projects deliver accurately and timely
- Continuously monitor team throughput to achieve iteration goals and commitments.
- Deliver consistency of project management and reporting across all projects and program
- Assist in managing and maintaining portfolio budget
- Build and maintain key stakeholder/business relationships
- Ensure priority projects are escalated to management for determination, and all dependencies between projects are understood and managed, clearly communicating expectations to stakeholders and subject matter experts
- Provide key stakeholders with timely assessment of portfolio performance, as well as identification of portfolio-level issues and risks that are impacting performance.
- Measure and monitor the value and benefit realization to the organization through portfolio performance metrics and targets.
- Support decision making by ensuring timely and consistent communication to stakeholders on progress, changes and impact on the portfolio
- Communicated market developments, portfolio changes and annual performance information to clients.
- Developed rebalancing strategies to minimize risk exposures.
Senior Program Manager/Portfolio Manager
McDonald's Corporation
03.2018 - 05.2022
- Global PMO Senior Program Manager, responsible for managing multiple projects & programs for Global and Digital Technology Portfolios
- Manage key strategic initiatives across products and organization
- Provide Direction and Leadership across multiple cross-functional teams from product ideation to successful delivery in the markets
- Manage and support various Global Products: Mobile Application, Web, eCommerce, Kiosk & POS systems
- Provide valuable insight of sourcing needs & resource allocations for projects to ensure delivery on time, in scope and within budget
- Develop processes and standards that drive business decisions and delivers on strategic business initiatives
- Manage, Review or Create Statements of work and change requests
- Drive a unified message to all key stakeholders & business partners that aids in building critical business relationships
- Works directly with Global Digital Teams, Global Product Managers, Digital Partners, eCommerce Teams
- Effectively communicates project & programs performance, KPI’s and status to Executive Leadership including CIO & CEO, Market Leads, Vendor Partners and Peers
- Manage initiative budgets, scope, risk and issues
Global Mobile Applications Project Manager
McDonald's Corporation
07.2016 - 03.2018
- Project Manager of Global Mobile Application product team; supporting China, US, UK, CA, Germany markets.
- Determine estimates, create project schedule and timelines, and allocate appropriate resources
- Facilitate status meetings across multiple-functional teams
- Facilitate global projects and initiatives to ensure the project activities are consistent with established standards and meets user and business objectives
- Prepare and maintain project artifacts (e.g., project plans, status reports; risk & issue logs, change logs, agendas, etc.)
- Measure and monitor project plan to ensure budgets and timelines are met
- Coordinate with subject matter experts to achieve project objectives
- Develop executive reports on status/issues weekly
- Develop and maintain strong relationship with business partners and technology teams
- Communicate effectively with cross-functional teams and business partners
Instant - Technology Digital Program Manager
McDonald's Corporation
02.2016 - 07.2016
- Managed www.mcdonalds.com website redesign project
- Program manager across multiple teams, vendors and work streams
- Work with the Sr
- Manager to establish and implement clear processes and procedures for delivering a high standard of execution, communication, service and team effectiveness
- Scheduled and managed the execution of multi-channel communication and project from Discovery through completion to ensure that project completed on time, within budget, and met identified business objectives for stakeholders
- Development and Delivery of Project Management work products including scope, schedule, cost, issue, risk, quality, resource allocation, budget and communication management
- Captured and reported lessons learned throughout the lifecycle of the project to develop and implement action plans for best-practices
Enterprise Digital Program Manager
American Medical Association (AMA)
01.2015 - 01.2016
- Managed complex projects, teams and programs that enhanced enterprise digital strategy that included 12 projects with 4 work streams
- Developed and maintained business and vendor relationships throughout project durations as the main point of contact
- Managed digital product lifecycle from selection-prototype-development-Product Go-live
- Managed multi-million dollar budget (Capital and Operating) $5m+
- Managed projects for Email Automation, Mobile App, Intranet Redesign, Website Redesign, SSO, Content Optimization
- Facilitated daily Scrum stand-ups and Scrum-of-Scrums to report project statuses
- Implemented Technology Asset Management infrastructure and processes for effective management, control, and protection of technology assets.
- Managed internal and vendor resources and communications
- Managed Federated Identity Module Implementation project
- Managed dependencies and constraints, identified and mitigated risks and issues that led to future technology strategies and corrective action
- Managed SOW process and approvals
- Managed staffing and resourcing of projects both internally and external
- Provided leadership and motivation to project teams that led to the delivery of high-quality products and services within committed timeframe
- Lead the estimating process for enterprise program including website and application builds, ongoing digital maintenance
- Managed staffing and resourcing of projects both internally and external
Program Manager / Sr Project Manager
Tribune Company
01.2011 - 01.2015
- Managed 6-8 complex applications development projects simultaneously
- Managed multiple digital strategy projects including Web, Content, Mobile Apps, SEO and Social Media
- Resource Management- program reviews, resourcing capacity / demand, and new project intake requests and prioritization
- Project manager of Tribune’s Co process enablement team responsible for creating and implementing processes and tools across the organization and ensuring governance
- Directly supported Director of Technology PMO
- Identified critical path tasks, managed on time deliverables, identified key stakeholders and communicated across business units
- Held daily Scrum stand-ups with Agile team to report status
- Managed SSO project that span across Tribune's digital subscription applications
- Led project to implement JanRain to Gigya enterprise
- Managed mobile application projects including UI and mobile Scrum Master for multiple Agile projects of various sizes
- Gathered project requirements alongside product manager to ensure client satisfaction
- Held monthly Sprint planning, Sprint review, backlog grooming and Sprint retrospective for continuous integration and improvement of products
- Provided technical leadership for digital, infrastructure and operations departments
- Managed both on-shore and off-shore resources in Argentina and India
- Managed the product life cycle from initiation/selection thru design, development, maintenance
- Managed new acquisitions website and touch-site development projects for multiple markets
- Managed Tribune’s CMS project
Product Manager
FP Mailing Solutions
01.2010 - 01.2011
- Managed multiple customer retention campaigns.
- Provided strategies for appropriate products that were successfully implemented into the retention program
- Oversaw products to executive management
- Communicated product recommendations for growth to executive management
- Worked directly with both inside sales and dealers on optimization strategies to increase revenue and retain/acquire increased customer base.
- Recommended appropriate products to ensure successfully implementation into the retention program
- Managed resources and career development initiatives
- Worked with ERP system Microsoft Dynamics to manage products and sales
- Improved processes with keen attention to timing, budgets, quality and US Postal government guidelines.
- Increased profitability within the sales and retention department considerably.
- Specialized in turning customer needs and feedback into requirements and negotiating with executives to develop new products and services.
Project Manager
Midas
01.2008 - 01.2010
- Liaised between corporate and national account holders, utilizing excellent communication skills to provide accurate information and status of projects
- Managed project forecasting, cost-analysis, budget and month-end reports to CFO
- Managed customer relationships, working directly with BCBS, Guardian, Mutual of Omaha and other vendors
- Effectively managed project schedules and delivery of customer products
- Managed $4 million budget and 200+ staff, and execution of strategic initiatives to secure optimal systems performance, human resources, healthcare and corporate procurement, information management and risk management
- Managed the relationships for integrating vendor applications for seamless customer support and increased revenue
- Led project deployment of ERP/CRM applications Visual Enterprise
- Reported to CFO and consistently met release-to-manufacture dates on time and within budget while maintaining other duties such as: month-end reports, status reports, executive dashboards productivity analysis, and yearly budget and audits.
Project Manager
Linamar Automotive
01.2007 - 01.2008
- Recommended and implemented appropriate toolsets to ensure project successes
- Reviewed legal contracts, licenses, documents, and provide financial reports/spreadsheets
- Managed Project change controls, data warehousing in ERP system
- Scheduled client meetings, keep meeting minutes and notes, maintained project budget/time/scope within project lifecycle
- Tracked equipment inventory and provided reports to Director of Sales
Project Manager
AON
01.2006 - 01.2007
- Managed multiple IT Infrastructure projects
- Effectively led and managed complex projects involving network operations
- Followed Change management process
- Helped to develop web-based software application using Agile methodology used to manage and track software licenses
- Responsible for all financial forecasting, budgeting and providing project status reports to CIO and other IT leadership
- Built and maintained key vendor relationships with companies such as Microsoft, IBM, Dell, Hewlett-Packard, Cisco Systems, etc.
- Worked with off-shore resources
Education
Master of Arts - Information Technology Project Management
Keller Graduate School of Management
Chicago, IL01.2005
Bachelor of Arts - Sociology
Norther Illinois University
DeKalb, IL01.1999
Skills
- Project Management
- Product Management
- Change Management
- Initiative Management
- Business Relationship Management
- Agile Certified Scrum Master
- Professional Scrum Product Owner
- Decision Analysis
- Problem Management
- Results Driven
- Investment strategy
- Presentation Skills
- Contract Negotiation
- Cross-Functional Collaboration
- Portfolio Management
Accomplishments
CSM (Certified Scrum Master) Scrum Alliance
PSM I-Professional Scrum Master
PSM II -Advanced Professional Scrum Master
PSPO-Professional Scrum Product Owner
Certification
- CSM (Certified Scrum Master) - 2012 Scrum Alliance
- PSM (Professional Scrum Master) - 2018
- PSPO (Professional Scrum Product Owner) - 2019
Affiliations
Member of PMI (Project Management Institute) - 2011
Timeline
Senior Project Manager
USG Corporation/TEKsystems
09.2023 - Current
Senior Portfolio Manager
Jones Lang LaSalle
06.2022 - 05.2023
Senior Program Manager/Portfolio Manager
McDonald's Corporation
03.2018 - 05.2022
Global Mobile Applications Project Manager
McDonald's Corporation
07.2016 - 03.2018
Instant - Technology Digital Program Manager
McDonald's Corporation
02.2016 - 07.2016
Enterprise Digital Program Manager
American Medical Association (AMA)
01.2015 - 01.2016
Program Manager / Sr Project Manager
Tribune Company
01.2011 - 01.2015
Product Manager
FP Mailing Solutions
01.2010 - 01.2011
Project Manager
Midas
01.2008 - 01.2010
Project Manager
Linamar Automotive
01.2007 - 01.2008
Project Manager
AON
01.2006 - 01.2007
Master of Arts - Information Technology Project Management
Keller Graduate School of Management
Bachelor of Arts - Sociology
Norther Illinois University
- CSM (Certified Scrum Master) - 2012 Scrum Alliance
- PSM (Professional Scrum Master) - 2018
- PSPO (Professional Scrum Product Owner) - 2019
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