SHARON S. CORMIER
Houston,TX
Summary
Collections representative with over 10 years of experience in managing accounts and resolving outstanding debts. Demonstrated ability to communicate effectively and build rapport with clients, resulting in improved collection rates. Expertise in back-office operations and data entry, ensuring accuracy and confidentiality in all transactions. Committed to achieving objectives and adapting to new challenges in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Collection Representative
Roundtable Medical Consultants
Houston, TX
01.2020 - 01.2025
- Assisted patients with billing inquiries and account statements, ensuring clarity and accuracy.
- Prepared and submitted bills for insurance and private pay clients to expedite processing.
- Documented account details accurately while handling inbound calls professionally.
- Executed outbound courtesy calls for accounts over 10 days past due to facilitate payments.
- Verified patient information, including contact details, to uphold data integrity.
- Collaborated effectively with colleagues to maintain a positive work environment.
- Ensured respectful interactions with associates to promote teamwork and cooperation.
Lead Customer Service Representative
Avella of Houston
Houston, Texas
01.2017 - 01.2019
- Conducted regular performance reviews of team members to ensure quality standards were met.
- Ensured compliance with applicable laws, regulations and organizational policies.
- Assisted in resolving escalated customer complaints.
- Monitored team performance metrics and identified areas for improvement.
- Tracked customer issues and worked closely with relevant teams to resolve them quickly.
- Handled inquiries from customers regarding product information or services offered.
Customer Service Representative
Avella of Houston
Houston, Texas
01.2015 - 01.2017
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Teacher's Assistant
Triumph Christian Academy/Righteous Daycare Center
Houston, TX
01.2010 - 01.2015
- Established and enforced behavioral rules and procedures for maintaining order.
- Organized and led activities to enhance physical, mental, and social development.
- Taught foundational skills including colors, shapes, numbers, letter recognition, and personal hygiene.
- Observed and documented children's behavior and progress, providing updates to parents.
- Organized materials and showcased student work in alignment with age-appropriate standards.
Education
High School Diploma -
Northside High School
Lafayette, LA05.1993
Skills
- Organizational and time management skills
- Communication and interpersonal skills
- Team collaboration and independence
- Detail-oriented multitasking
- Payroll processing expertise
- Account management
- Financial document handling
- Software proficiency
- Persuasion and negotiation strategies
- Performance improvement techniques
Certification
- Driving Success Award for Customer service
- Customer Service Certificate of Excellence
Timeline
Patient Collection Representative
Roundtable Medical Consultants
01.2020 - 01.2025
Lead Customer Service Representative
Avella of Houston
01.2017 - 01.2019
Customer Service Representative
Avella of Houston
01.2015 - 01.2017
Teacher's Assistant
Triumph Christian Academy/Righteous Daycare Center
01.2010 - 01.2015
High School Diploma -
Northside High School
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