Sharon Sebastian

Customer Service Representative

Taylor Corporation

Amsterdam, NY

10.1992 - Current

Work with customers on problem orders, answer phones, take orders, and collect credit card information.
Resolved customer inquiries efficiently, ensuring timely delivery of accurate product information.
Multi-task multiple job functions at once.
Assisted customers with order processing, maintaining accuracy throughout the transaction.
Handled complaint resolution effectively, enhancing customer satisfaction and loyalty.
Shared product knowledge with customers, helping them make informed purchasing decisions.
Collaborated across departments to streamline processes, improving overall efficiency in service delivery.
Adapted to changing customer needs, demonstrating flexibility and commitment to service excellence.
Trained new staff on customer service protocols, fostering a knowledgeable team environment.
Implemented best practices for customer engagement, enhancing overall communication effectiveness.
Developed effective solutions for recurring customer issues, reducing complaint frequency.
Handled high-volume inquiries during peak times, maintaining professionalism under pressure.
Provided excellent customer service to resolve customer complaints in a timely manner.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business.
Developed strong relationships with customers by providing personalized assistance and support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Resolved customer complaints promptly and efficiently.
Covered switchboard when needed.