SHARON SELORIO
Manila
Summary
- Results-focused International Account Manager offering 10+ years of experience and demonstrated record of achievement in sales and customer relations. Accomplished in growing gross sales, increasing customer numbers, and maximizing profits with a hands-on and proactive style.
- Excellent verbal and written communication, planning, and relationship-building skills. Proficient in gathering market and competitor information and forecasting trends to optimize plans.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Global Account Manager
Peachtree Networks
04.2023 - 04.2024
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Kept company in compliance with export standards and international requirements.
- Identified and analyzed key competitors and related products.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Enhanced global account management by implementing effective communication and negotiation strategies.
- Increased customer satisfaction through timely resolution of issues and proactive relationship building.
Account Manager
Sole Networks
02.2016 - 03.2023
- As Account Manager, or Account Executive, I focus on meeting the needs of clients and customers across all departments within a company
- My duties include serving as a point of contact for clients, building customer and company relationships, and generating revenue for clients and for their organizations
- My primary duties is to ensure that the work produced satisfies customers
- Some common duties and responsibilities of an Account Manager include:
- Forecasting and monitoring account metrics for each client
- Communicating progress of quarterly, monthly, and yearly initiatives to team
- Preparing account reports as requested by clients or supervisors
- Collaborating with other teams and departments to meet client needs and create new opportunities
- Ensuring timely and accurate delivery to meet customer needs and aims
- Providing customer service to clients on all accounts
- Negotiating contracts in the best interests of clients and organizations
- Developing beneficial working relationships with all relevant clients
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Sales Effectiveness Coordinator
CRMDynamics
09.2013 - 01.2016
- Contact prospective customers and provide them with information on the company that they are representing and the services provided
- Generate leads ensuring that DNC lists are respected Manning Live Chat for New Business Leads Answering Inbound Calls and insuring solutions for their query, questions or redirecting to a point person
- Ensure that appropriate information is available of the product or service being endorsed
- Schedule appointments with customers with a view to show them product features or offer advice
- Follow up on customers who have shown interest in a particular product
- Plan sales and marketing strategies aimed at fulfilling targeted goals
- Follow up on sales as part of an after-sales customer service program
- Maintain and update sales logs on a periodic basis
- Keep records of all conversations and interactions with customers
Sales Consultant
Multi-Channel Germany
01.2013 - 08.2013
- Functions of Sales Consultants/Coordinator include:
- Attend sales meetings, conferences and events
- Handle clients in a professional manner
- Deal with customer issues
- Keep up to date with product developments
- Call clientele B2B
- Work with other departments
- Schedule appointments, calls, and meetings
Account Manager
ShipServ/ Magsaysay Maritime Corporation
10.2009 - 11.2012
- Conduct an organized pre call planning activities & be able to gather and verify relevant customer business information that will help facilitate the timely progress of the sales cycle
- Initiate regular communications with prospects and existing clients while successfully presenting features and benefits of products/services
- Effectively diagnose the customer's needs & be able to provide specific and strategic recommendations on how issues may be resolved or how their business can further grow
- Establish long-term business relationships with customers through timely customer service and strategic account management
- Provide timely market and/or customer feedback to support the business development activities being conducted by the organization
- Identify or initiate business development opportunities with the assigned customer base
- Provide timely and accurate sales activities updates
- Actively participate in company sponsored activities
Senior Agent/Lead generation
PUREMAV MARKETING & CONSULTANCY INC.
01.2008 - 01.2009
- Responsible for qualifying leads based on factors such as the prospect's budget and requirements and passing it along to the sales team after it is entered into their company database
- Other duties include attending client meetings and updating sales lead activity and contact information.
Sales Agent
Sure Connect
01.2006
- Respond efficiently to enquiries and respond with appropriate information about products and services
- Contact potential clients to understand and quantify their requirements and budgets, and sell the advantages of products
- Prepare proposals and quotations
Account Opener
My Land Ancient Call Center Co.
01.2006 - 01.2008
- Manage, help generate and qualify as well as process sales leads
- Also responsible for maintaining customer, prospects and competitor databases and assessing, devising, and implementing marketing promotions
- Generate new business through outbound calls and follow up on incoming sales leads
- Maintain revenue goals by quarter and year to date.
Telequalifier/Manager
International Pacific Mktg. Alliance Corporation
01.2004 - 01.2006
- Performs sales activities on major accounts and negotiates sales price and discounts Manages personnel and develops sales and sales support staff
- Reviews progress of sales roles throughout the company
- Accurately forecasts annual, quarterly and monthly revenue streams
- Develops specific plans to ensure revenue growth in all company's products
- Provides quarterly results assessments of sales staff's productivity
- Coordinates proper company resources to ensure efficient and stable sales results
- Formulates all sales policies, practices and procedures
- Assists sales personnel in establishing personal contact and rapport with top decision-makers
- Interprets short- and long-term effects on sales strategies in operating profit
- Educates sales team by establishing programs/seminars in the areas of new account sales and growth Reviews expenses and recommends economies
- Holds regular meeting with sales staff.
Customer Service Representative
Advance Contact Solutions
01.2004
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Education
Philippine Women's University, College of Mass Communication
Skills
- Leadership
- Dynamic team player
- Sense of responsibility
- Highly inquisitive
- Creative and resourceful
- Excellent skills in communication
- Business Development
- B2B Sales
Timeline
Global Account Manager
Peachtree Networks
04.2023 - 04.2024
Account Manager
Sole Networks
02.2016 - 03.2023
Sales Effectiveness Coordinator
CRMDynamics
09.2013 - 01.2016
Sales Consultant
Multi-Channel Germany
01.2013 - 08.2013
Account Manager
ShipServ/ Magsaysay Maritime Corporation
10.2009 - 11.2012
Senior Agent/Lead generation
PUREMAV MARKETING & CONSULTANCY INC.
01.2008 - 01.2009
Sales Agent
Sure Connect
01.2006
Account Opener
My Land Ancient Call Center Co.
01.2006 - 01.2008
Telequalifier/Manager
International Pacific Mktg. Alliance Corporation
01.2004 - 01.2006
Customer Service Representative
Advance Contact Solutions
01.2004
Philippine Women's University, College of Mass Communication
Home
8247 4633
Highlights
- Leadership
- Dynamic team player
- Sense of responsibility
- Highly inquisitive
- Creative and resourceful
- Excellent skills in communication
Personal Information
Date of Birth: 02/16/74
References
Marco Oso, Team Leader, +63 925 8006335 Wyllorde Wea, Colleague, 0948 7785380 Aui Villanueva, HR Manager, CRMDynamics, 0917 636 4160
Home
8247 4633
Highlights
- Leadership
- Dynamic team player
- Sense of responsibility
- Highly inquisitive
- Creative and resourceful
- Excellent skills in communication
Personal Information
Date of Birth: 02/16/74
References
Marco Oso, Team Leader, +63 925 8006335 Wyllorde Wea, Colleague, 0948 7785380 Aui Villanueva, HR Manager, CRMDynamics, 0917 636 4160
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