Results-driven professional with over 15 years of experience in higher education, encompassing roles in human resources, leave administration, performance management, employee relations, counseling, advising, student success training, instruction, and curriculum development. Proficient in utilizing online teaching platforms and fostering inclusivity within diverse populations. Specializes in training procedures, documentation, counseling, recruitment, policy interpretation, and case management. Exceptional customer service, written communication, and verbal communication skills. Demonstrates strong leadership abilities, analytical thinking, and technological proficiency.