Sharon Serrau
Elyria,OH
Summary
Dynamic Optical Technician with a proven track record at North Coast Eye Care, Skilled in precise optical measurements and enhancing patient experiences through personalized frame selections. Achieved high customer satisfaction by addressing individual needs and fostering loyalty through exceptional service.
Overview
18
18
years of professional experience
Work History
Optical Technician/Optical Dispenser
North Coast Eye Care
11.2023 - Current
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Achieved high levels of customer satisfaction through personalized attention to individual needs during frame selection.
- Maintained a clean work environment by adhering to established hygiene standards during all phases of the optical process.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
Optical Technician/Optical Receptionist
North Ridgeville Eye Care
06.2021 - 11.2023
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Answered phone calls and messages for 2-physicians Optometry facility, scheduling appointments, and handling patient inquiries.
Activities Assistant
Riverview Pointe Care Center
09.2020 - 05.2021
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Engaged residents through events, small groups, and personal attention.
Activities Assistant
O'Neill's
01.2019 - 01.2020
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Scheduled movies, entertainment, and other special events.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Collaborated with interdisciplinary team members to develop comprehensive activity plans addressing the diverse needs of each resident.
- Evaluated supplies and requested purchases to meet activity plans.
- Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Flight Attendant/Ground Instructor
Champlain Enterprises DBA as United Express
10.2007 - 12.2018
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Relayed updates and information to passengers after confirming key details with pilot.
- Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
- Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
Skills
- Customer service
- Optical sales
- Optical measurements
- Optical dispensing
- Frame adjustments
- Optical equipment maintenance
- Optical terminology
- Relationship building
- Senior living experience
- Resident support
- Creative planning
- Documentation skills
- Calendar management
- Social integration
Timeline
Optical Technician/Optical Dispenser
North Coast Eye Care
11.2023 - Current
Optical Technician/Optical Receptionist
North Ridgeville Eye Care
06.2021 - 11.2023
Activities Assistant
Riverview Pointe Care Center
09.2020 - 05.2021
Activities Assistant
O'Neill's
01.2019 - 01.2020
Flight Attendant/Ground Instructor
Champlain Enterprises DBA as United Express
10.2007 - 12.2018
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