Sharon Finney

• Give expert advice and perform system configuration on all parts purchased through Apple's Self Service Repair Store
• Provides product expertise and technical support to customers via en and chat with multiple customers in real time
• Maintained updated knowledge of industry developments and competitive products and services & offerings
• Compiled monthly metrics reports outlining key performance indicat
• Helped Apple customers complete orders, completed system configuration for all Apple devices
• Resolved customer inquiries regarding products features, functionali compatibility and pricing
• Demonstrated proficiency in identifying customer needs and recommending appropriate services
• Website testing for Apple's Self Service Repair shop
• The ability to communicate with international customers all over the world utilizing different translator software programs

• Dispatched Roadside Services for multiple Commercial Trucking Companies.
• Set up emergency roadside tire & mechanical services in a quick and efficient manner, for multiple dealers and fleet customers.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Ability to read maps and pinpoint breakdown locations.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Utilized knowledge of customer experience to create specialized plans for customer retention.
• Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
• Reviewed successes and failures to learn from previous mistakes.
• Implemented employee incentive programs to promote positive work culture and increase retention.
• Assisted with troubleshooting captioning phone for customers with hearing impairment.
• Adhered to appropriate legal scripting when required.
• Developed product demonstrations and presentations for customers.

• Giving customers the best experience with information technologies
• Taking Apple customer calls, emails and multiple chats, troubleshooting all Apple mobile devices: IPhones, IPads, Watches and accessories
• Assisting customers with Apple ID issues both through phone calls and multiple live chats with a 4 second response rate
• Troubleshooting issues with ICloud and Itunes, Helping customers with lost devices.
• Worked with quality assurance team to confirm app compatibility with analogous solutions on other platforms.
• Followed Apple's Human Interface guidelines with iOS UI norms.

• Job Duties: Answering multiple inbound calls and chats in a very professional mannerism
• Making follow up outbound customer calls
• Dissecting Customer's detailed cell phone billing and giving explanations of monthly fluctuations
• Ability to Sale new lines of service, phones, accessories, tablets and Direct services in a competitive environment
• Ability to perform basic troubleshooting in both Android and Apple phones and tablets
• This job required excellent customer service and sales.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured hardware, devices and software to set up work stations for employees.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Helped streamline repair processes and update procedures for support action consistency.

• Desk Job Duties: Fast & Accurate cash handling skills
• Excellent
• Customer Service Skills
• Fast, Friendly and accurate checking customers in & out
• Returning and refunding merchandise
• Credit card payments and gift cards purchases
• Following all store policies & procedures with minimum supervision
• Working in a fast-paced environment
• Following all store policies & procedures with minimum supervision.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Maintained reports of transactions and greeted customers when entering and leaving establishment.

• Excellent customer service skills
• Large cash handling procedures
• Cashiering duties
• Fast and accurately checking out customers items, returning customers items
• Moneygram services & Walmart Money transfer services
• Layaway procedures, checking in items and inventorying items in layaway dept
• Following all company policies & procedures for cashiering, customer service and layaway departments
• This job required ability to perform multiple job tasks in a fast-pasted environment with giving excellent customer service at the same time.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Maintained current knowledge of store promotions and highlighted sales to customers.

• Above average knowledge of basic office functions
• Linux and Windows computer systems
• Ampco BBJ computer program
• Star Office & Microsoft Windows applications
• Data Entry, Typing and Filing
• Cut-Rite saw software
• Multi-line switchboard operations
• Customer Service
• Billings and Collections
• Accounts Receivable/Payable
• Inventory Control
• Daily scheduling of LTL trucking companies for pick-up
• Daily shipping with UPS and FedEx software
• Discussing insurance benefits with employees
• This job required excellent ability to perform multiple tasks job functions under pressure and also required above average ability to deal with employees, customers, vendors and sales reps in a professional manner.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Matched purchase orders with invoices and recorded necessary information.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Assessed data and information to verify entry, calculation and billing code accuracy.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

• Operations of parts & tool rooms
• Distribution and issuing parts & tools, along with security of parts & tools
• Inventory control, receiving supplies, checking in multiple vendors, completing parts needed listings
• Data entry, filing, and computer work
• Working with the SAP & MAIN SCALE computer programs
• Nortel Networks switchboard
• Establishing a close working relationship with all maintenance departments
• This job required above average ability to perform multiple task job functions under pressure
• This job also required above average computer and organizational skills and ability to pay close attention to fine details.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
• Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.

• Duties: Taking multiple inbound daily calls for a national hotel chain and making hotel and car rental reservations
• Ability to give excellent customer service skills
• Ability to use multiple software tools for creating hotel and car rental reservations for customers
• Keeping up with phone handling times
• This job required excellent customer service skills and organizational skills.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Making multiple daily outbound calls and taking incoming calls about recently customer purchased products in a professional mannerism
• Giving warranty and insurance information about Phillips-Magnavox products
• Filing customer complaints
• Administering customer surveys about purchased products
• This job required excellent customer service and organizational skills in a fast-paced environment.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Customer service, cashier duties, preparation of employee scheduling, adding timecards, retail, ordering and receiving supplies, checking in multiple vendors, inventory control, working with cash registers, credit card machines, gas consoles, calculator and adding machines, facsimile machine, copy machines, printers and computers

• Data entry and filing
• Payroll
• This job required above average ability to perform multiple task job functions under pressure, customer service and efficiency skills.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed inventory control, cash control and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Approved regular payroll submissions for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.