Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Shapiro

Sharon Shapiro

CHICAGO,IL

Summary

Director of Care Coordination with over a decade of experience in market research, project management, strategy, and innovation. Increased client satisfaction by 10% and boosted new client counts by 40%, expanded Care Coordination HUB staffing by 128%, and helped grow grant funding for programming by 15% in two years. Implemented advanced data tracking methods for operational efficiency and business intelligence, and on user experience lead team for upcoming Salesforce CRM implementation. Accomplished professional drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.

Overview

20
20
years of professional experience

Work History

Director of Care

CJE SeniorLife
08.2021 - Current
  • Increased client base by 40% within 12 months by analyzing agency's care coordination model and implementing Care Coordination HUB
  • Boosted productivity by 25% through implementation of advanced data tracking methods for improved operational efficiencies and business intelligence
  • Grew community services program funding by 15% over 3 years through active grant prospecting, proposal writing, and outcomes reporting
  • Facilitated targeted partnerships such as call center solutions, language interpretation and translation services, and loyalty and reward card platforms.

Program Management Analyst and Grants Administrator

  • Identified new projects and funding opportunities, leading to 20% expansion in services provided
  • Managed and tracked 20+ grants, securing over $1M in funding for community services and research department
  • Analyzed program success through benchmarking and data trends, leading to 15% improvement in program efficiency
  • Developed and managed data collection tools, improving data accuracy by 25%, which facilitated more precise decision-making and strategy formation.

Researcher and Content Developer

  • Conducted in-depth market research and analysis, improving clients' business strategy which led to 30% increase in their market share
  • Successfully managed and delivered 50+ client projects annually, resulting in 20% increase in client retention rate.

Business Research Analyst

PricewaterhouseCoopers
  • Conducted and delivered high-quality research for 200+ projects annually, improving client decision-making process and contributing to 15% increase in client satisfaction
  • Streamlined research process by introducing advanced research tools, leading to 20% increase in efficiency.

Senior Research Analyst

Arthur Andersen LLP
  • Led initiative to improve research SOPs, which resulted in 30% reduction in project turnaround time
  • Managed and delivered 150+ research projects annually, maintaining 100% on-time completion rate.

Education

Master of Library & Information Science - Library And Information Science

MLIS, Dominican University
River Forest, IL
08.1993

Bachelor of Arts - English

Loyola University of Chicago
Chicago
05.1992

Skills

  • Project Leadership
  • Business Process Re-engineering
  • Change Management
  • Team Management
  • Vendor Management
  • Business Transformation
  • Strong Communication
  • Business Intelligence Data Modeling

Timeline

Director of Care

CJE SeniorLife
08.2021 - Current

Program Management Analyst and Grants Administrator

Researcher and Content Developer

Business Research Analyst

PricewaterhouseCoopers

Senior Research Analyst

Arthur Andersen LLP

Master of Library & Information Science - Library And Information Science

MLIS, Dominican University

Bachelor of Arts - English

Loyola University of Chicago

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Sharon Shapiro