Sharon Silva
Los Angeles,CA
Summary
Experienced and results-driven Wholesale Sales Director with over 10 years of customer service and sales experience across various industries, including pet products, travel, and telecommunications. Proven track record of increasing revenue, managing large-scale operations, and delivering exceptional customer satisfaction. Adept at leading teams, building lasting client relationships, and executing strategic sales initiatives. Seeking a dynamic leadership role to leverage my expertise in sales, customer service, and team management to drive business growth. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
19
19
years of professional experience
Work History
Wholesale Sales Director
JoyRide Harness
01.2021 - Current
- Led wholesale sales operations, expanding distribution to over 50 new retail partners and increasing revenue by 30% within two years
- Developed and executed targeted sales strategies that resulted in increased domestic and international market share
- Collaborated with product development and marketing teams to improve product offerings, resulting in a 20% rise in client satisfaction
- Managed and mentored a team of sales representatives, driving higher productivity and closing rates
- Oversaw product packaging, pricing, and promotional campaigns tailored to the needs of wholesale clients.
Customer Service and Social Media Manager
JoyRide Harness
01.2018 - 12.2020
- Managed customer interactions through social media platforms, addressing inquiries, concerns, and feedback to maintain a positive brand image
- Developed content for social media campaigns, increasing engagement by 15% over a two-year period
- Handled escalated customer service issues, ensuring a high level of satisfaction and retention.
Customer Service Representative
Ipayment Inc.
04.2017 - 09.2017
- Built a strategy to expand the customer base, contributing to revenue growth through effective promotions and communication
- Set up new accounts and maintained client follow-ups to ensure customer satisfaction and retention
- Handled 50 inbound calls per day, providing accurate information to customers and consistently exceeding monthly sales targets.
Direct Sales Representative
Charter Spectrum
01.2017 - 03.2017
- Promoted to Travel Agent Sales Team in the second year, maintaining and nurturing client relationships to boost repeat business
- Worked on leads provided by management, ensuring that no cold calling was necessary while maintaining a high conversion rate
- Conducted door-to-door sales, closing multiple deals and consistently exceeding monthly sales targets.
Travel Consultant
Viking Cruises
02.2013 - 01.2017
- Supported wholesale clients by coordinating product samples, answering technical questions, and providing timely solutions
- Consistently exceeded monthly sales goals, generating over $1 million in revenue per month
- Responded to 80-100 inbound calls daily, assisting customers with travel bookings and inquiries while providing exceptional service.
Customer Service Representative
Bank of America
10.2006 - 09.2011
- Educated customers on company products and services, improving satisfaction through timely and accurate resolutions to inquiries
- Submitted 50 support tickets daily, ensuring prompt follow-up on any unresolved customer issues
- Provided support to customers regarding mortgage issues, including locating misapplied payments and correcting year-end statements.
Assistant Manager
Advance America
10.2005 - 10.2006
- Trained and mentored new employees, improving departmental efficiency and customer service quality
- Assisted with fraud prevention by answering customer inquiries related to potential fraud issues
- Developed expertise in various banking systems, including BOSS, Coin, and Iseries, to streamline workflow and increase productivity.
Education
High School Diploma -
Littlerock High School
Littlerock, CA06.2000
Skills
- Sales Strategy & Execution
- Wholesale Operations & B2B Sales
- Customer Relationship Management
- Team Leadership & Development
- Product Marketing & Social Media Engagement
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Knowledge of banking software (BOSS, Coin, Iseries)
- Social media management tools and CRM systems
- 45 WPM typing speed
- Multiline phone systems and call center technology (Avaya, Cisco)
Additionalinformation
Training dogs, spending time with family, working out. Yoga, hiking.
Timeline
Wholesale Sales Director
JoyRide Harness
01.2021 - Current
Customer Service and Social Media Manager
JoyRide Harness
01.2018 - 12.2020
Customer Service Representative
Ipayment Inc.
04.2017 - 09.2017
Direct Sales Representative
Charter Spectrum
01.2017 - 03.2017
Travel Consultant
Viking Cruises
02.2013 - 01.2017
Customer Service Representative
Bank of America
10.2006 - 09.2011
Assistant Manager
Advance America
10.2005 - 10.2006
High School Diploma -
Littlerock High School
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