Motivated Senior Administrative Secretary with experience maintaining smooth and efficient operations by applying exceptional administrative abilities and independent decision-making skills. Intelligent and decisive professional with good verbal and written communication strengths. Adaptable approach to solving routine and complex problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Administrative Secretary
Charlotte Mecklenburg Schools
08.2022 - Current
Serve as the personal and confidential administrator to the principal and senior staff
Monitor contracts and service agreements for correct pricing and information
Manage invoice processing to ensure timely payment of vendors
Process expense reports for senior staff members, ensuring accurate documentation of spending for budgeting purposes
Order supplies and requests quotes from vendors for various school functions
Initiate, prepares, and processes transactions related to the school's purchasing card (P-Card)
Process payroll for over one hundred staff members
Organize and maintain school records, administrative, and staff files ensuring all documents are organized and accessible for review when needed
Support senior staff through scheduling meetings, coordinating travel arrangements, and preparing documents and monthly financial reports.
Homeowner Services Coordinator
Habitat for Humanity
08.2020 - 08.2022
Communicated program requirements and expectations to future homeowners to meet organization and department completion timelines
Followed regulatory practices associated with homebuying through state laws, federal laws and Habitat for Humanity International policies
Maintained a database of affordable housing certified lenders and real estate agents knowledgeable of the affordable housing options
Planned informational workshops, assisted with loan processing, and communicated with homebuyers throughout the homebuying process
Monitored future homeowner income and credit to maintain program eligibility and loan readiness.
Financial Counselor
Atrium Health
08.2019 - 08.2020
Contacted patients and completed application process following legal guidelines
Represented patients at local and state appeal hearings whose Medicaid or Social Security disability application had been denied
Ensured and maintained confidentiality of patient's medical records and ensured continued compliance with HIPPA privacy laws
Conducted interviews with patients and family members and answered questions regarding insurance benefits.
Liaised between patient, doctor and insurance provider to smooth claims processes.
Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
Identified healthcare resources and programs for patients unable to meet financial obligations.
Human Services Specialist II
Mecklenburg County
07.2016 - 08.2019
Interviewed applicants for services and supported application completion as necessary.
Completed accurate financial calculations consistent with company and state guidelines for Adult Medicaid Programs to include MAA, MAB, MAD, MQB-Q, MQB-E, and Nutritional Needs
Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies
Conducted outreach activities to raise awareness of available programs and services within the community
Processed applications and followed strict procedures to keep sensitive data confidential.
Education
Bachelor of Science - Criminal Justice
Pfeiffer University
Misenheimer, NC
08.2013
Skills
Accurate record keeping
Strong Organizational Abilities
Multitasking and Time Management
Customer Service
Effective Communication
Teamwork and Collaboration
Highly detail-oriented
Expert Time Management
Professional telephone etiquette
Certification
Notary Public for the state of North Carolina Commission expires September 26, 2026