Summary
Overview
Work History
Education
Skills
CORE COMPETENCIES
Timeline
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SHARON SINGH

Ozone Park,USA

Summary

Dedicated and detail-oriented professional with a proven track record in healthcare administration, specializing in patient coordination and office management. Experienced in conducting intake assessments, maintaining accurate records, and delivering exceptional customer service. Proficient in Microsoft Office Suite and adept at multitasking in fast-paced environments. Skilled communicator with a focus on building strong relationships with clients and colleagues. Demonstrated leadership abilities in supervising teams and implementing operational improvements. Seeking a rewarding role in human resources or hospital administration to leverage expertise in organizational efficiency and patient care.

Overview

7
7
years of professional experience

Work History

Administrative Support Coordinator

Cohens Children Medical Center Hematology Oncology
11.2024 - Current
  • Serve as front desk coordinator, maintaing efficient workflow at the front desk, supporting both administrative, clinical and patient experience.
  • Contributed to the development of new policies or procedures that improved overall workflow efficiency within the administrative team.
  • Develop and maintain the monthly front desk staff schedule to ensure adequate coverage and smooth operations.
  • Verify insurance eligibility daily and review eCare and other insurance platforms to confirm patient coverage ahead of scheduled visits.
  • Creating general faith estimates for patients with no insurance coverage for their time of visit.
  • Prepare prior for upcoming patient appointments by printing necessary labels, assembling new patient packets, and conduction symptom screenings.
  • Scheduling appointments and procedures instructed by physicians and manage provider schedules by blocking and unblock time slots as needed.


Intake Coordinator

New Horizon Counseling Center
02.2023 - 06.2024
  • Conducted initial screenings for potential dually diagnosed clients to assess treatment needs and determine the level of care.
  • Established and maintained relationships with referral sources, including probation officers and foster care social workers, to gather information on prospective clients' treatment history and goals.
  • Registered clients for relevant workshops and staff appointments, ensuring timely access to services.
  • Utilized active listening and critical thinking skills to communicate with patients, conveying clinical protocols and offering emotional support during mental health crisis calls.

Secretary

Northwell Health MFM
09.2022 - 02.2023
  • Executed a range of administrative tasks, such as answering phones, relaying messages, composing memos, duplicating documents, faxing paperwork, and welcoming visitors.
  • Managed appointment scheduling for a bustling office catering to over one hundred patients.
  • Demonstrated courteous, professional, and collaborative demeanor toward patients, visitors, colleagues, and healthcare providers.
  • Processed paperwork for each patient, including organizing patient charts, filing documents, and conducting follow-up phone calls.
  • Utilized multiple EMRs proficiently to ensure smooth patient flow, maintain accurate records, and manage scheduling effectively.

Office Manager

Advanced Physicians PC
08.2021 - 09.2022
  • Supervised a team of 5+ clerical staff, ensuring streamlined workflow across multiple specialties including Gynecology, Urology, Primary Care, and interventional radiology.
  • Maintained up-to-date records of invoices and facilitated payments using Excel for efficient tracking.
  • Managed day-to-day administrative operations, delivering exceptional customer service and enhancing patient satisfaction by staying abreast of current healthcare laws, procedures, medical issues, and terminology.
  • Recruited and trained staff, assigning them to appropriate training teams, addressing personnel issues, and conducting regular performance evaluations.
  • Collaborated closely with the practice manager to evaluate administrative and operational functions, implementing necessary changes to enhance efficiency and effectiveness.
  • Addressed patient concerns and complaints promptly, ensuring resolution of issues and prioritizing patient satisfaction while maintaining operational efficiency.

Receptionist

Advanced Physicians PC
06.2020 - 09.2022
  • Managed telephone switchboard to promptly answer, screen, or redirect calls, providing information and scheduling appointments.
  • Welcomed individuals entering the establishment, assessed the purpose of their visit, and accompanied them to designated locations.
  • Transmitted information or documents to customers through various means such as computer systems, mail, or facsimile machines.
  • Processed payments and accurately recorded receipts for rendered services.

Receptionist

Devicka Persaud Medical PC
07.2018 - 06.2020
  • Administered patient payments and reconciled accounts at the end of each day.
  • Gathered comprehensive personal, medical, and insurance information to verify benefits accurately.
  • Produced charts and superbills for patients' appointments, analyzing patient charts to ascertain required services.
  • Utilized EMR software proficiently to schedule appointments, send referrals, and handle pharmacy calls, ensuring compliance with HIPAA regulations.

Education

Bachelor of Business Administration -

Brooklyn College
06.2021

Associate of Science - undefined

LaGuardia Community College
06.2019

Skills

  • Patient Coordination
  • Record Keeping
  • Data Entry
  • Fast Learner
  • Office Management
  • Team Leadership
  • Clerical Skills
  • Phone Etiquette
  • Communication Skills
  • Problem-Solving
  • EMR Proficiency
  • Insurance Knowledge
  • Appointment Scheduling
  • Customer Service
  • Microsoft Office
  • Team Collaboration
  • Administrative Tasks
  • Multitasking Ability
  • Healthcare Laws
  • Organizational Skills

CORE COMPETENCIES

  • Proficient in healthcare administration tasks including intake coordination, patient scheduling, and maintaining medical records.
  • Skilled in conducting initial screenings and assessments to determine appropriate treatment needs for patients.
  • Experienced in office management, including supervising clerical staff and streamlining workflow processes.
  • Strong communication skills demonstrated in interactions with patients, colleagues, and healthcare providers.
  • Proficient in Microsoft Office Suite, with expertise in Word, Excel, and electronic medical records (EMRs).
  • Detail-oriented with a focus on accuracy in administrative tasks such as filing, document organization, and data entry.
  • Proven ability to multitask effectively in fast-paced environments while maintaining a high level of professionalism.
  • Committed to delivering exceptional customer service and ensuring patient satisfaction in every interaction.

Timeline

Administrative Support Coordinator

Cohens Children Medical Center Hematology Oncology
11.2024 - Current

Intake Coordinator

New Horizon Counseling Center
02.2023 - 06.2024

Secretary

Northwell Health MFM
09.2022 - 02.2023

Office Manager

Advanced Physicians PC
08.2021 - 09.2022

Receptionist

Advanced Physicians PC
06.2020 - 09.2022

Receptionist

Devicka Persaud Medical PC
07.2018 - 06.2020

Associate of Science - undefined

LaGuardia Community College

Bachelor of Business Administration -

Brooklyn College

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SHARON SINGH